"Waves and wellness, leave your electronics at home"
Beautiful resort, lovely lodge, pristine bay. The only downsides were the very poor wifi signal in our two treehouse rooms, and the unpleasant - verging on surly - attitude of our receptionist, Haydee. She had a disinterested approach to our request to understand why the wifi didn't work, and then treated us like we were just a bother to her when we explained that our request had gone hours unaddressed. Turns out the router is not located well for the upper rooms, a fact quickly communicated by the technician I had to corral. Altho you don't go there to stayed connected, a little more courtesy on this particular employees part would have been nice. Food is great but pricey although you have no other options. All other staff were great, the kayaks and snorkeling equipment are free and good quality, and the bay on Playa Gigante outstanding.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.