The Serena hotel in Buzios is a great and enjoyable place. The hand-on management make sure the guest will receive CONSISTENTLY a professional and high quality service. In hindsight the experience staying at Serena exceeded expectations - they say what they do and they do what they say. The hotel ambience is fantastic, the food in the breakfast is great, the rooms are outstanding. The service is cordial and the whole crew is well trained to offer the guest an incredible and enjoyable experience. Stress free, friendly,fair cost.
The location and setup of this hotel is really nice.
Unfortunately the service can't keep up with that.
We had several issues and did ask several times to see the hotel manager.
He decided not to show up in any of the four days we stayed and did send an unsigned letter to compensate for all the issues we had. That the internet is not working for almost 24h can happen but getting fooled by the staff and treated like idiots - sorry not paying for that.
Also using credit cards without any authorization is not the way I would expect in a hotel (price) like this. On top we were struggling with aunts in our rooms over the full period of stay (can happen in this areas). As we had tons of them we did ask to spray some anti aunt spray or so - unfortunately they only got rid of them during their regular room cleaning - so 30min after they left the full family was back - we could not put anything in the bathroom or on the floor.
After searching for a luxury hotel we settled on Casas Brancas and very glad we did. It's the best view, convenient location to walk to centro where all the bars, restaurants and nightlife is. It's also a short walk to some great beaches. The food is wonderful not only in flavor but also the plating. Many of the properties run by the owners of Casas Brancas are the best in Buzios and I'd recommend visiting them. The service is great, when we had an issue with our Spa service it was rectified promptly. Very helpful staff as well who can speak English and offer recommendations.
Loved our stay at this hotel! Beautiful hotel and surroundings. We stayed for our honeymoon and they upgraded our room. :-) the staff here are so friendly too and they cannot do enough for you. Would definitely recommend.
Tropico de Capricornio was just what the Doctor ordered. We were in Buzios on business with 4 days between our next Seminar. We found Tropico de Capricornio on Expedia and it was delightful.
Our hosts walked us through the property and were quick to reference a good restaurant or help us find supplies in the local stores.
The rooms are large with loads of charm and each one had a fantastic view. This is one place where the inside matches the outside. The staff were friendly and helpful (always smiling and laughing).
As a workaholic we were able to stay busy (free wireless internet), yet with great meals and wine in the city we quickly slept later with each day and became more relaxed.
We will be back whenever we can steal some time away from the hustle and bustle of the stress. Absolutely... just what the Doctor ordered!
Trópico de Capricórnio is a small charming Guest House situated on the heights of Altos de Búzios, a privileged and protected …More
It is the best hotel that has Buzios in front of the beach. the rooms are beautiful and very clean. care is excellent and the staff is always attentive to what you want. Breakfast is with a variety of delicious breads and everything is delicious. The restaurant is excellent food and a pleasant atmosphere.
Moni from Medellin, Colombia
Travelers to Brazil will truly love staying at the Le Relais Laborie , a 3 star hotel in Búzios . This beautiful Brazil …More
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