"First time at a Comfort Suites and won't be mylast"
I travel often for business and I can honestly say this was a great hotel experience. The Comfort Inn in Alexandria was incredibly accommodating and very clean.
The customer service was excellent. Kerry, in dining area was so sweet and helpful.
My only complaint was in internet service. It was extremely slow and both computers kept crashing.
Luckily, Carolyn who I believe was in house keeping notice my struggles and got me hesitance several times as well as brought me a cup of coffee. Excellent guest recovery Carolyn. (I am in the hospitality/sales industry.
Desk clerk who check us in seemed new and didn't know much about the rewards program....
Hotel is clean and staff is awesome. Rooms are spacious and comfortable for staying an extended period of time. Large work area if you need it. Free WiFi. Rooms only cleaned once a week, so you need to clean up your own messes. But, if you need more towels and such, just ask and they will get them for you quickly. There is a 'pantry' where you can get quick snacks or drinks. They just add it to your bill. It is open 24 hours.
Felt very safe and comfortable at all times. Front desk staff always have a smile for you and a 'good morning' or good night'.
Will most definitely stay there again.
Michelle from Grass Valley, CA
No description for the hotel available, Candlewood Suites Alexandria is now accepting reservations for arrivals after January …More
I stayed from a Friday night to Sunday morning. The room was fantastic, very clean and in great shape. I had a room overlooking the pool. After reading the reviews about the train, I still settled on this hotel. I heard the train once. It really isn't bothersome, and I would highly recommend this hotel. The only snafu that I had was that when I checked in on Friday night, I wasn't completely checked in. After leaving Saturday morning for a quick bite to eat, I found myself unable to get into my hotel room. I had been marked a 'No show'. The woman at the desk went right to work to find out what happened. She even called the manager and made sure I wouldn't be charged twice for my stay. After driving thirteen hours, I panicked, but thankfully it was taken care of quickly. The management even emailed me afterwards. The pool was clean and the hotel was great. I will definitely stay again!!
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