Goriska and Karst Waterpark Holidays

Everything was amazing except the receptionist needs a crash course in customer service. "Yes" is no way to greet a guest might as well say "what do you want you are bothering me". Guest would like to feel more welcome.

The front desk person Peter was incredible. Very accommodating, always smiling and interactive with us. When a timing mistake for transportation was made to get to the Rammstein concert Peter quickly solved the issue. Made us feel welcomed

Amazing hotel! There is still some work undergoing at the hotel and not all areas were opened. It has the best reception and amazing hospitality. The issues we had with the booking via Expedia were promptly resolved by the concierge manager Jasmina. The spa was out of this world with several different saunas. Highly recommended. The room was well equipped but I think the decor inside of it does not match the beautiful decor in the lobby. We opted for a half board option. The breakfast options were plentiful. Great juice bar. Dinner options were slightly more limited but that could be down to my personal preferences. The only downside I found was the parking. Plenty of parking spaces but they there but they were about 5 - 10 min walk away, partially on a gravel road. The hotel golf buggies were there but nobody bothered to offer a lift to the car park. We did a lot of walking whilst there and were tired at the end of the day. Plus I had to be careful not to ruin my shoes. It was a minor inconvenience but still something to consider. I would throughly recommend the hotel and I am already looking to book it again.

Easily one of best hotels we ever stayed in! Goregous suite with wrap around deck and stunning views of the sea and city of Pula. Staff was very friendly and helpful and went out of their way to ensure we had a great stay Beds are very comfortable and the room was spacious and immaculately clean. The food at the restaurant was very tasty and fresh. We are already planning another visit to this great hotel!

Outstanding staff, large room, best shower all holiday, beautiful grounds with lake across the road. Will definitely return.

Great for a short break by the beach and pool. Older property in villas however value for money was good. Excellent breakfast. Would return

I had a fantastic stay here. The staff was super friendly and eager to help, great location, great breakfast. Rooms are surprisingly modern and nice. Would give six stars!

Amazing hotel! There is still some work undergoing at the hotel and not all areas were opened. It has the best reception and amazing hospitality. The issues we had with the booking via Expedia were promptly resolved by the concierge manager Jasmina. The spa was out of this world with several different saunas. Highly recommended. The room was well equipped but I think the decor inside of it does not match the beautiful decor in the lobby. We opted for a half board option. The breakfast options were plentiful. Great juice bar. Dinner options were slightly more limited but that could be down to my personal preferences. The only downside I found was the parking. Plenty of parking spaces but they there but they were about 5 - 10 min walk away, partially on a gravel road. The hotel golf buggies were there but nobody bothered to offer a lift to the car park. We did a lot of walking whilst there and were tired at the end of the day. Plus I had to be careful not to ruin my shoes. It was a minor inconvenience but still something to consider. I would throughly recommend the hotel and I am already looking to book it again.