Yeongheung Pet-friendly Holidays

it was a great experience

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room was clean, however the shower has molds on several spots.

Everything was exceptional—truly above and beyond.

New hotel, listed as 5 stars. The facility is modern, but the rooms are relatively small with low ceilings. The furniture is already worn out, adding to a feeling if decay and overuse. The room was not clean - glass tables with finger prints, and sticky floors in the restroom. Disgusting. In subsequent days the cleaning of the room and restroom was inadequate. The hotel is full all the time. The restaurants were booked the five nights that I stayed here. I had to walk outside if hotel to grab a bite to eat. The lobby is packed. Usage of the pool or gym is NOT included. You have to pay a significant fee to access those facilities, and when you do, the pull is saturated with people. Not pleasant at all. When you ask from help from the staff, all you get is a smile and a "we are sorry", but no assistance at all. I cannot recommend this hotel. It really is mediocre at best, and certainly far from a luxury designation. There are many better choices in Seoul.

Room is clean and staffs are kind.

We had a very pleasant a short stay at Shilla Stay Guro as a group and would definitely recommend this hotel. 1.The location is very convenient, with easy access to Seoul’s Line 2, which made getting around the city simple. 2.There are also convenience stores nearby, as well as shopping streets with a variety of shops, restaurants, and other services. The hotel was very clean and comfortable. Breakfast was good, and we also appreciated the buffet options for lunch and dinner, which were especially convenient when traveling as a group. What really stood out was the outstanding service from the staff. A special thank you to Joe Ù for the excellent hospitalities services and to Chris, who was extremely helpful with our request for an extended check-out and other helps. Their friendly and professional service made our stay even more enjoyable. 3.The hotel lobby is another highlight—a nice place to relax, meet with the group, or simply chill out. The soft music and comfortable atmosphere made it very welcoming after a busy day in Seoul.

The bathroom light wasn’t working, and the hotel had to call an electrician to fix it. This caused a major delay while I was trying to get ready, and I ended up running late for my flight. It was extremely frustrating and inconvenient, especially when I was already on a tight schedule.