Westlands Holidays from £715

Great staff and good rooms

People were very kind and nice, I'd like to really emphasize that. Generally speaking, Kenyan people were just very professional and kind to me. I was disappointed because I was moved to twice to different rooms because of their condition. The biggest disappointment was the quality of bath water. I specifically chose this hotel because they had a nice tub... on my third room. But then the water was brown. I wasn't going to get sick. I would have chosen other 5-star hotel. And that's the thing... I don't think it's fair for them to claim the hotel as a 5-star. Breakfast was good enough, but again, water dispenser is brown... I didn't complain about the brown bath water because I knew they couldn't do anything about it over night. Cleaning people can also do a better job. I finally got a normal looking bathrobes in my third room, but the first room didn't have any, second room had a robe ripped... they did leave me more than enough water bottles everyday and again, all of them were very pleasant. I think they need a major renovation.

Conveniently located. Safe neighborhood that's close to the airport. Nice restaurant and bar on the property - pricy though. Really spacious room with all necessary amenities. Fully fitted kitchen and washing machine/dryer - loved this. We will visit again. Carpets in living and bedrooms plus the sofa need regular cleaning though and reception team to be more responsive. We were promised a fan that was never delivered and bathing soap took over a day. Carry your own toiletries before checking in. TV channels subscription please. All other apps were available but would have been nice to keep up with news and sports. Have a water dispenser too - or small bottled waters that are easy to refrigerate. Hectic and really difficult to use the huge water bottles.

Interesting art and images of antique carvings on the walls of upper level hallways, a nice touch. My fav place to stay & dine in Kilimani.