Villa Hermosa Holidays from £1,095

After a long journey, you want to arrive and have your room ready; while check-in is officially at 3:00 PM, I have stayed at other properties in the Dominican Republic where the room was ready the moment I arrived. Here, I had to wait nearly three hours for it to be finished. The air conditioning didn't cool the room effectively—it barely stayed cool, even after maintenance checked it—so I didn't need to use sheets to cover myself at night. Finally, the mattresses were extremely stiff or hard—so much so that they were uncomfortable.

It’s a bait and switch the address is not where the location is and the rooms shown are not available. It’s still under construction and has regular black outs. Next to a cemetery. Do not stay here pictures not as shown. AGAIN DO NOT STAY HERE BAIT AND SWITCH NOT AS ADVERTISE. And Expedia nor the hotel will compensate.

Mi experiencia no fue la mejor. La limpieza del cuarto fue terrible y el baño siempre tenía mal olor. Los aires acondicionados no enfriaban bien, lo que hizo la estadía bastante incómoda. En el buffet, la mayoría del personal atendía con mala actitud y parecía molesto, por lo que el servicio dejó mucho que desear. La comida sí estuvo buena, ese fue uno de los pocos aspectos positivos. En la piscina, cuando se acababan las bebidas, no las reponían y al final tuvimos que pagar un upgrade para obtener una habitación con un aire acondicionado que funcionara mejor. En general, esperaba una experiencia mucho mejor.

I had stop visiting this hotel due to terrible conditions under the old management. Under the new management, all levels of service have drastically changed for the better. I especially enjoyed the great service of Maria and Veronica by the beach. I also recommend the daily buffet with excellent choices. The two restaurants need major improvements.