Ratings based on 551 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller from Southampton UK

well placed for centre of Venice

Posted 29-Apr-2016
Pros: The breakfast staff were friendly
Cons: The truth about the annexe on the website which would have made us question the hotel
Location: Excellent situation for all of Venice
The reason for the ratings above. 1. We were placed in an annexe about 50 yards away from the main hotel 2. We did not have the facilities at the annexe that were available in the MAIN HOTEL, which according to the website were 4 star and rather grand.. 3. The rooms were very basic, maybe 2 star, although clean 4. A most strange ensuite made of opaque glass panels stuck in one corner of the room. 5. We were told we may use the facilities at the main hotel but when we requested coffee on arrival it was rather a long time coming and we were not made very welcome. 6. there were no facilities available in the annexe for coffee, a lounge area or a bar.
4 out of 5
by A verified traveller from Suffolk. England

Close to Vaporetto and near to St Marks Square

Posted 30-Mar-2016
Pros: Clean. Comfortable. Quiet. Helpful staff
Cons: Had to queue for breakfast table - a few more tables would have been nice.
Location: All sites easily accessible. Vaporetto stop nearby. Easy transport to Murana and Burano.
Great time. Good weather. Nice to be in centre of Venice in a very convenient location
2 out of 5
by A verified traveller

Disappointing. Not up to 4 start standard

Posted 24-Feb-2016
Pros: Location
Cons: Cleanliness Staff behaviour and care 24hr reception staff in the secondary hotel site breakfast
Location: Close to the centre
We booked the hotel on the basis that it was 4 star and the Expedia guidance indicated it was 20sqm (whereas most others in the area were indicated as much smaller). When we arrived at the hotel the staff were unwelcoming. The hotel is spread across two sites (about a minute away from each other). The second site where our room was located had key fob access and no reception staff. We were first shown a room that was barely 10sqm and hardly enough room to walk around the bed. We refused to stay in this room and eventually were offered the larger room next door. The room was slightly larger although split level and still with still with hardly any wriggle room around the bed. We accepted this room only as a we did not wish to spend the short stay traipsing around hotel rooms. Was very surprised when the porter then asked me to collect new room keys from the reception in the main building. On the whole the room was comfortable but in part was lacking basic hygiene - the telephone receiver in the bathroom was caked with dust and clearly had not been cleaned or even touched for several months. Breakfast was served in this secondary site but was barely edible. Nothing was fresh. Of the three nights at the hotel we only ate there once, and could not stomach the breakfast again. On the whole, the hotel was extremely disappointing and certainly not up to the standard of a 4 star hotel.
1 out of 5
by A verified traveller from Krefeld

Schlecht zu finden, veraltet

Posted 21-Feb-2016
Sehr, sehr kleines Hotelzimmer, abgenutzt, WLAN sehr sehr schlecht, wenn überhaupt nur zeitweise verfügbar. Das Frühstück ist eine Frechheit. Dieses Hotel verdient keinesfalls fünf Sterne.
4 out of 5
by A verified traveller from London

Romance

Posted 15-Feb-2016
Pros: Beautiful room
Cons: pillows, how loud the room was.
Location: Perfect location. Right next to San Marco.
The room (604 in the Annex) was beautiful. Romantic is putting it too simply. It was beautifully decorated as well as massive. However, there were only 2 let downs, 1 that the pillows were the hardest things and we even tried the throws which were too hard too. Granted we never called down to see if we could get them changed either, so.... The other was how loud the room was. You could hear piano playing from somewhere else in the building (not hotel.) Also people talking in the little courtyard was loud enough that you thought they were talking through a PA. That said it didn't go late into the night so was perfectly fine to sleep. The staff was so helpful and kind. The breakfast was good as well and located in our building so no need to go to the main hotel. The location was perfect as well. We had an early am flight and got a water taxi right in front. Everything felt in walking distance or a quick water bus ride. I highly recommend this hotel.
3 out of 5
by bernardo

Posted 30-Jan-2016 on Hotels
Need maintenances
5 out of 5
by A verified traveller from British Columbia

Everything was just perfect for us.

Posted 29-Jan-2016
Pros: Pretty much everything.
Great location, very quiet but near enough to sights. Great staff, wonderful breakfast.
4 out of 5
by A verified traveller

Cozy !

Posted 06-Jan-2016 on Hotels
Cozy and nice European Decor.
2 out of 5
by A verified traveller from hunter valley nsw australia

Overrated and overpriced

Posted 05-Jan-2016 on Wotif
Hotel was in a great location as are most of the hotels in San marco. We paid an average price of over $400 Australian per night and given that it was over new year we thought that the price was high but, decided that we'd treat ourselves. Room was dirty and noisy. Carpet hadn't been vacuumed. Bathroom mouldy and we found a used personal hygiene sachet in the bidet. Staff were rude and didn't want to hear about any issues ie dirty bathroom. Breakfast staff were no better and grunted at you when you asked for a coffee. Not a great experience to kick off the new year. Never again!
2 out of 5
by francois p.

ne merite pas 4 etoiles

Posted 05-Jan-2016 on Ebookers
nous sommes arrivé et surprise la chambre est un cagibi( 2 sur 3 m) après protestation on a eu une autre chambre . 1 prise électrique de dispo !, la clim bloquée a 27°!, la porte de la douche ne ferme pas( cassée),accueil très moyen. on a voulu une bouteille de champagne a 23h15 pour le nouvel an , impossible.... bref on a eu l'impression d'être des pigeons . cela nous a un peu gâché l'arrivée magique sur Venise.