Ratings based on 144 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from Reno, Nevada

Attention to Detail is Non-existent.

Posted 14-Jan-2017
Pros: The staff and food were outstanding. The country could not have been more beautiful. We went on two outstanding excursions.
Cons: The Sandals management needs to better inform guests of what is going on.
We paid extra for an ocean view room. The view from the sixth floor was wonderful, until the elevator broke on our third day of a seven day stay. After that we had to walk up and down the stairs every time we wanted to go to our room. There was no information forth coming from the management offering a different room our After two days of this we asked when the elevator was to be fixed. We were told we could take a shuttle to the fifth floor and then walk up one flight of stairs. The first time we tried, we were told we could not take a glass of wine on the shuttle. I had been on one of their shuttles with people carrying drinks. There was definitely a double standard.There was no offer by the staff to carry up the wine and let us ride the shuttle. Upon checking in to our room there were a few minor issues that my husband told to the staff. Nothing was done during the week to remedy these problems. Attention to detail lacking. One of the biggest issues we had was in trying to plan for a special birthday dinner for one of our party members. I had contacted Sandals at least 6 times to plan this. I was told there was no way to make a dinner reservation until arrival. When I tried upon arrival, the restaurant was fully booked for the date needed. I had to talk to management and produce all of my Sandals conversations to finally make a reservation. I did ask about getting a request in prior to our stay and was told that it is done all the time. Double Standard
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel next to the beach

Posted 13-Dec-2016
Pros: Food
Entering the sea is not so simple at the first 10 steps. No place in the room for drying the swimwear.
3out of 5
by A verified traveller from Orlando, Florida

Book the Grande instead

Posted 28-Nov-2016
Pros: Book the Grande instead
Cons: The resort was old and in need of repair. The service at the Grande was much better, I suggest the GM pay more attention to that resort
Location: The location was in the hills, it rained everyday a few times a day.
We were a little disappointed with La Toc. The beach is not what you think it is. It is pictured to be beautiful and clear but it is not. The beach sand is thick and hard to walk in, the waves were quite high and hard to navigate through on the shelly bottom (which hurt your feet if you did not have water shoes) and there was a very steep drop once you entered the water. The resort overall was in need of repair, it's old. The service at most of the restaurants was a bit slow, the Italian restaurant was a bit disappointing. It took forever for a glass of wine, didn't get a refill, received food that wasn't ours and no one took our dessert order and were left alone so we got up and left. The following day we met a couple floating in the pool who said take the shuttle to the Grande. We had to wait until 11am to take the first shuttle but once we were on board, we had no idea what to expect. When we pulled into the Grande, it was clear to us where we would be spending the last 5 days of our vacation and wished we had made it there sooner. The view was amazing, the beach was amazing, you could actually snorkel off the beach. The floats in the water were where we spent most of our time. There were two bars, the pool bar and a dry walk up bar. The free water extras were better, the snorkel boat, dive boat and so on. What I would say, if you are looking for that "Caribbean honeymoon" type resort, go to the Grande, spend the money. It is worth it.
3out of 5
by A verified traveller from US

Sandals La Toc, Castries

Posted 20-Nov-2016
Young resort with party vibe Building work being done close to beach which was rather loud Not the best service
5out of 5
Recommended
for Couples
by A verified traveller from Toronto, Canada

Amazing

Posted 18-Nov-2016
Pros: Everything, especially the lush vegetation and foliage mixed with the ocean/beach views.
Cons: Lounge chair availability
Location: Must do: Joe Knows tour. Best time ever. Boat ride down the coast; lunch with a Million $ view of the Pitons. Fun in the volcanic mud baths
This resort is absolutely beautiful. Food is outstanding, staff excellent. My only complaint is the availability of lounge chairs. If you do not sign up for the "butler" service, you must be down at the pool area by 6:00 a.m. if you have any hope of getting seating. Not a problem for me as I am an earlier riser, however, if you are a late riser, good luck getting any available lounge chairs. This is of course, not unique to Sandal's resorts, seems to be a problem at any beach/pool resort. Highly recommend this resort
4out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 12-Nov-2016
Pros: The resort was private and very quiet compared to the Grande
Cons: I didn't like the walk to and from restaurants and the rooms, it was all hills.
Location: The zip lining was amazing
5out of 5
Recommended
for Everyone
by A verified traveller from US

The Ultimate Anniversary Location

Posted 07-Nov-2016
Pros: The spa
Cons: I love everything about this hotel
Everything was perfect..........I guess this is what paradise feels like!
3out of 5
Recommended
for Couples
by A verified traveller from London

Nice but overpriced and overrated

Posted 26-Sep-2016
Pros: The staff
Cons: See above
First time at a Sandals resort and whilst it was nice enough, there are a few issues we wish we'd known about before booking. The beach is disapointingly small and even more so if the sea is rough - ends up the size of a postage stamp. You'll also have to "fight" the butlers for shade - they get to the beach at daybeak to reserve loungers and more often than not their charges can't even be bothered to pitch up and take their places. Snorkelling is also on the disappointing side - so be warned any budding Jacques Cousteau! Don't be fooled by the numer of bars - they aren't all open at any given time so you may have no option other than the swim-up bar; not a problem if you're a lager-lout wanting to drink your money's worth but if you're looking for civility that's not the best choice. The food was good - if you can find a resarurant that's open (like the bars, they aren't always open every day) and woe betide if you want to visit one of the "reservations-only" venues - unless you had the benefit of foresight to book some time in advance (like before you get there!). The rooms are also a little dated but we understand they may be renovating although we weren't offered a refurbed room. There's also surprising lack of balcony space for most of the rooms so we were one of the lucky ones. That said, the staff were by and large absolutely terrific and will make you very welcome.
5out of 5
Recommended
for Everyone
by A verified traveller from Trinidad

The Best All-Inclusive Resort in the Caribbean

Posted 19-Sep-2016
My wife and I stayed at Sandals La Toc, St. Lucia over the period September 13-18, 2016. We considered going to a Sandals in the past, but the cost was prohibitive. Luckily we were able to get a great deal this year and took advantage of it immediately. Everything at Sandals is well thought out and executed. From the free pick up at the airport, to the easy check in and welcome glass of champagne. La Toc is a nice large resort that's not too difficult to get around. It has a nice selection of restaurants to choose from, each serving a nice variety of meals. The Cricketers Pub were our best place on the resort. It opened until 2:00 am and has the best spicy wing's. Special shout out to Jeremiah, a gentle giant of a man, who was excellent in making our experience worthwhile. The other restaurants were also good and it makes sense trying all as it's included in your package. Even better was being able to enjoy the others two Sandals resorts on the island for free. Overall, our experience was great and we already book for next year. Thanks to the Sandals crew!!!
5out of 5
Recommended
for Everyone
by A verified traveller

Everything was ok. Close to beach.

Posted 19-Sep-2016
Very good resort, It's nothing to worry about. Staff very friendly and helpful