Ratings based on 909 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from UK

Friendly, convenient

Posted 28-Oct-2016
Pros: Friendliness, convenience, amenities and location
Cons: Unexpected charge for breakfast due to room rate only being for 2 guests rather than 3 in our party. But this is mostly due to lack of clarity of Exp
Location: Great sandy beach - ok for swimming too.
We picked the Crowne Plaza amongst a choice of many others. Although it is quite a big hotel catering for a range of leisure and business guests, the staff were really friendly and John the concierge particularly helpful in suggesting nearby places to eat - thank you John. Room was fine - our first room had some problems due to the recent hurricane, but check-in staff were happy to assign us a different room immediately. Good breakfast was included in our rate (but be careful your rate covers you for all guests). Parking is charged extra - something we had not expected. Hotel is right on the beach and has its own fair sized outdoor pool. Arranging a late check out meant we could spend the morning on the beach, use the pool, shower and drive to the airport for long haul flight home. Overall, while not especially cheap, we were really pleased with our choice and would recommend it - particularly on the basis of the friendliness of the staff and service provided.
4out of 5
by A verified traveller from winnipeg

Great location

Posted 25-Oct-2016
Location: Good restaurants near also
Good value and great location . The rooms are a bit small but you will be on the beach anyhow
3out of 5
by A verified traveller from St. James, United States of America

Nice hotel. Bad staff.

Posted 24-Oct-2016
The hotel was nice and it's beachfront, which is also nice. The staff however is not friendly. It's like they doing a job but don't really care about the customer. For example, they charged me for parking while I didn't even have a car. I called the front desk and the guy who picked up just said "ok I'll remove that". I think charging the customer for something they didn't use warrants an apology at the very least.
4out of 5
by A verified traveller from US

Crowne after the hurricane.

Posted 23-Oct-2016
Pros: Loved having the balcony catching the afternoon sun as I was away from the hotel during the day. The balcony overlooked the swimming pool and the ocean. Perfect view.
Cons: The workout room was musty from the hurricane, even though on the first day I arrived, there were heaters trying to dry it out. I'm sure it would have been better if the hurricane Matthew had not hit. One of the doors did not lock. Did not feel safe exercising early morning or late at night. It was on the list to be fixed.
Location: Great nearby restaurants: Thai Thia and The Cuban.
3out of 5
by A verified traveller from East Syracuse New York

Posted 08-Oct-2016
Location: Cocoa Beach Pier, Ron Jons, Sage Bistro.
The hotel is definitely in need of some upgrades but nothing that would make you want to stay somewhere else. Being an Assistant General Manager for many years now I was very disappointed the way I was treated by the front desk staff at this hotel, from check in to check out it was very displeasing. However, a few employees I ran into in the hallways were wonderful and and very welcoming!
5out of 5
by A verified traveller

Perfect quiet getaway

Posted 03-Oct-2016
Pros: The view and the overall appearance of the hotel itself inside.
Location: We didn't want an area with a lot to do...there were places to eat and a bar here or there.
Hotel room was clean and the bed was very comfortable. The view was also amazing and I especially loved the wrap around balcony on the corner room. We were very pleased and will be visiting again for a quiet weekend getaway.
4out of 5
by A verified traveller from Dunedin, FL

Full service hotel on the beach

Posted 02-Oct-2016
We have stayed at this hotel 3 times and all experiences have been way above other similar trips. The service is wonderful, beach is beautiful and not overly packed. The restaurant and bar exceed what you'd expect from a chain hotel.
5out of 5
by A verified traveller

Posted 30-Sep-2016
Hotel Staff was Exceptional and really came through when we had a later than expected check out time and did not charge us for it.
3out of 5
by A verified traveller

Decent hotel with great beach access

Posted 27-Sep-2016
The beach view from our north facing room was pretty nice even tho it also looked down on the roof of the kitchen, the fans were a bit obnoxious when you tried to enjoy the balcony. Also it was 10 bucks a night to park a vehicle there. Other than that it wasn't a bad stay. And the beach is nice
4out of 5
by A verified traveller from Markham, On

Lovely affordable hotel on the beach

Posted 18-Sep-2016
Lovely hotel on the beach! This hotel supports all troops, and you'll see many as the US Air Force is not too far away. The staff is very friendly and help, especially the manager Stephanie and employee Erin T. The hotel hires different live bands from Thursday to Saturday evenings, so you are entertained while enjoying a meal at their in-house restaurant. If you don't want to swim at the beach, they have a great pool and hot tub. There is something for everyone!