Ratings based on 2,774 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Hotel is in a great location in union square

Posted 26-May-2016
Pros: location
Cons: having two queen beds in a room rather than double beds would be more comfortable for families
Location: great access to restaurants in union square, access BART system and cable car turn-a-around is great.
great location and access to BART system to and from airport. Rooms are clean but not having 2 queen beds in a room is a bit disappointing. This is a boutique hotel - bathrooms are dated but clean. Beds are comfortable. Great restaurants all around the hotel. Have stayed 3 times but may try something different next time….
4out of 5
by A verified traveller from Florida

Clean hotel, right in the center, close to Convent

Posted 26-May-2016
Paid almost $70 valet parking for one night and waited almost an hour for it to be returned.
5out of 5
by A verified traveller from Edmonton, Alberta, Canada

Very nice place.

Posted 24-May-2016
No problems here at all. Good value for the money.
5out of 5
by A verified traveller

Amazing hotel close to everything.

Posted 23-May-2016
This hotel is super cute and clean. I loved all the decorations and the small boutique feel as well as the glass of complimentary champagne at check in. It is right on the trolley line and public transportation was super easy. The hotel is located right in the center of everything. Staff was friendly and cleaned the room really well. The only negative is that they require a "security" deposit of a hundred dollars a night that was not disclosed until check in. As we stayed 4 nights, $400 would have taken up most of our spending money if we wouldn't have had an extra credit card.
5out of 5
by A verified traveller from Hoboken, NJ

Nice, unique hotel

Posted 16-May-2016
Pros: Great design, friendly staff
Cons: Softer mattress Different sink in bathroom, not enough counter space
We had a great experience here. Very friendly and accommodating staff, prompt service. A great change of pace from the standard Marriotts, Hyatts, etc. Only issue we had was our keycards stopped working when we got home one night, but they replaced the cards promptly. (Note: the shampoo, etc. is locked to a container, you can't take home the bottles) Pros: -Convenient location -Unique design -Comfortable pillows -Great staff Cons: -Stiff mattress -Small bathroom -Not enough counter space at sink -Breakfast in lobby is a little expensive
4out of 5
by A verified traveller from orange County

Good choice for downtown SF

Posted 14-May-2016
Central location on Union Square. Room was nice and bed was comfortable. Only complaint was the street noise in early am. There is a lot if construction going on in Union Square so it helps to bring ear plugs!
5out of 5
by A verified traveller

Close to shopping, very convenient.

Posted 13-May-2016
This hotel was clean and close to attractions which made the stay convenient. Rooms are tiny but I'm also from rural Kansas. Staff was incredible and very attentive.
3out of 5
by A verified traveller from c

Only stayed cause it was a Vip hotel

Posted 13-May-2016
But there's nothing vip about it . I didn't get a room upgrade I payed 60 bucks for parking a night they gave me 20 percent of the restaurant but everyone that stay there gets 20 percent of lol . Wouldn't stay here again staff seems understaffed there's no one at the front to call for taxi or get your call . Room was nice but bed was comfortable air conditioning wasn't that great only good thing I really liked about the hotel was the location walking distance from shopping center so for the price to stay there is rather stay some where else .
4out of 5
by A verified traveller from Seoul

Nice hotel close to Union square

Posted 10-May-2016
Pros: Location close to everywhere. easy to get any kind of transportation
Cons: More discount or better room upgrade
Location: shopping area everywhere. Fisherman's warf Sausalito Golden gate bridge
I could reach to almost everywhere from this hotel.
4out of 5
by A verified traveller

Posted 30-Apr-2016
The room was comfortable, except that the noise generated the air conditioner was too high and the wind from it was too strong.