Ratings based on 44 Verified Reviews

4.3 out of 5
97% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Nice hotel, central location

Posted 26-Jun-2017
Pros: Central location, large pool area, sun beds available.
Cons: Food in general wasn't great, very unexciting and repetitive. This is my only reason for not recommending this hotel.
Clean room, use of fridge very handy. No rush for sun beds unless you wanted a particular spot. Staff very friendly and helpful.
Comment from Hotel Management
20-Aug-2017 by Reception team, Hotel Management
Many Thanks for your comments, they will help us to improve.
5 out of 5
for Couples
by A verified traveller from york uk

Posted 26-Oct-2016
Pros: Buffet style meals, great choice over a wide time scale. Also lovely pool & facilities.
Spacious rooms, balcony, fridge, air conditioning, all made for a comfortable stay.
5 out of 5
for Everyone
by A verified traveller from Cambridge, UK

Great hotel & staff, modern and close to the beach

Posted 27-Jun-2016
Pros: The spacious rooms, the pool and the location
We booked a last minute 3 night stay at Puerto Azul and it was fantastic. We arrived an hour before check-in and our room was ready - a great size for 3 adults (and would also have been fine for 4 adults). The hotel was always spotless and the staff very friendly and helpful. Rooms were modern and spacious. The pool was a good size with options for everyone from tiny babies to adults, loads of sun beds no matter what time of day you get there. There was an impressive selection at breakfast - breads/fruit/cooked/continental - all help yourself. We had a late flight home and were given access to a room so that we could store our cases and shower at the end of the day before leaving. A short walk gets you to the beach - it really is only about 150m - close enough to nip back to the hotel to use the bathroom if you spend the day at the beach. Our only improvement would be to have tea/coffee in the rooms and a few more sun shades by the pool
5 out of 5
for Everyone
by A verified traveller from Harrogate

Excellent Hotel

Posted 21-Jan-2016
Stayed for 11 nights in Oct 15,5th time to Puerto Pollensa, however 1st time at the Puerto Azul, have to say this with out a doubt is definitely our favourite place to stay, from 1st to last day,everything was superb, staff,food, cleanliness and fab customer service. We would definitely recommend the Puerto Azul Suites and we look forward to returning in May 16
5 out of 5
for Everyone
by A verified traveller

Great hotel and staff

Posted 31-Oct-2015
Pros: All
Cons: Nothing
Location: PP is a lovely town with plenty to do nearby.
Great holiday at a great place .Puerto Pollensa is a great little town with plenty to visit nearby
5 out of 5
for Everyone
by A verified traveller from Belfast

Nice clean comfortable hotel with a good pool.

Posted 25-Oct-2015
Pros: As above.
Cons: The TV reception in the rooms is poor and few British channels available.
Location: Good location close to town centre, Pine Walk and the beach.
The pool is excellent and the hotel is within a few minutes walk of the beach, pine walk and the town centre. The staff were friendly and helpful. The hotel has plainly been refurbished very recently and all furniture, flooring, etc has a "brand new" appearance. It is rated 3-star but I would rate it closer to 4-star. My one criticism is regarding the TV in the rooms. Many guests complained of the same problem. Reception of the British channels invariably fails after 6 pm. Also, only BBC1 and BBC2 (other than news channels) are available. Why are ITV and CH 4 not available? I noticed, too, that it is BBC1 NI and BBC2 NI. These are the Northern Ireland regional channels (I am from Northern Ireland myself). Surely BBC1 and BBC2 London are transmitted with a stronger signal?
5 out of 5
for Everyone
by A verified traveller from 2 Be

Great value for money, at this price it was 10/10

Posted 22-Oct-2015
Would stop again when cycling or holiday ing in this neck of the woods,
4 out of 5
for Everyone
by A verified traveller from Milnrow

Posted 09-Oct-2015
Pros: Great loctaion for cycling holiday, good bike storage etc.
Clean newly modernised hotel, friendly staff and good location. Great setup for cycling holiday and plenty of places to hire good quality bikes.
4 out of 5
for Everyone
by A verified traveller from felixstowe, U.K

Well positioned, close to beach, friendly hotel.

Posted 13-Sep-2015
Pros: Position, dining, pool and facilities.
Cons: Supply of kettle plus mugs for rooms. TV reception for BBC and ITV channels
Location: Close to centre of town, marina and beach with good mountain walks near by. Cycle hire available nearby, sea trips and ferries.
This hotel is well positioned to include nearby beach, pinewoods walk and local facilities. Good clean pool with quiet music and good poolside bar and food facilities. Meals are about what you would expect for this grade of hotel with little queuing for anything. Rooms are all recently renovated and include everything you need (Except for an electric kettle!) A fridge is also supplied with hairdryer and walk in shower. All in all a good value well positioned hotel, our second visit and we will be back.
4 out of 5
for Families
by A verified traveller from nottingham

Great family hotel within easy reach all amenities

Posted 08-Sep-2015
Pros: Good location, nice pool, friendly and hard working staff. The rooms are clean and modern
Cons: I think the food could be better and maybe more staff in the restaurant - they did seem to struggle with demand at times.
Location: Just a 5 minute walk from the sea front - lots of restaurants and shops to mouch around. Very close to the bus stop if you fancy exploring further.
This is our second visit to this hotel and we had a pleasant week. It is definitely a family orientated hotel and sometimes the entertainment was a bit hit and miss, but all the staff work really hard. The room was very clean and still fresh looking after the refurb a couple of years ago - we did have an issue with the shower flooding the bathroom if you spent more than a couple of minutes init, but we learnt quickly to have very fast showers!! The food was your typical buffet fayre - we always found something to eat but I don't think the food was as good as last year. Puerto pollensa itself is a lovely resort - we've been there several times and wouldn't hesitate to go back but may try a different hotel next time.