Otay Mesa West Holidays from £752

The property was beautiful and relaxing. The ladies at the front desk were not friendly!

Overall, had a good stay. The location of the property made is extremely convenient getting around Gaslamp. Property was clean and the staff were great. There were a couple of issues that prevented me giving them 5 stars that I’ll elaborate on. 1) When I called the main the desk to get some additional towels delivered, I was put on hold for quite some time, probably a good 30 minutes. Not sure if they were short staffed or just forgotten about but those things leave a sour taste when it comes to hospitality. Eventually, we just tracked down a maid and grabbed towels from them. 2) We were given a ADA room, which was probably the only room they had available at the time we checked in (1:45PM). It wasn’t a bad thing but the bench inside the tub made it very inconvenient to shower since it took up nearly 1/2 the tub. Other than those things, I would probably stay here again and get a regular room.

Best part of this hotel- the pool. The menu is great and the staff at the pool is super friendly. We booked a veranda king room and didn’t like the location of the room; the girl at the front desk was very reluctant to change our room and didn’t offer any sympathy. We notified the hotel it was our anniversary prior to checking in, but did not receive any special welcome at all during our stay. Property is clean and very pretty. Great dining options. Expensive self park, it’s 45 a day. 55 for valet. Wish the front desk staff was a little nicer, but they just didn’t care.

One thing i hate is the room smell like mold, feel sick all the time.,Hope they fix it!