Ratings based on 607 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Switzerland

Extremely noisy heat pumps

Posted 17-Oct-2016
Location: Location is very good for football, drinking and gambling.
The heat pump in the room I was staying in made an awful lot of noise for a few minutes about once per hour. Probably good for their late chack out fee business though, as people need to stay in late to recover for the lack of sleep. Have stayed at the same hotel several times before though, and cannot recall this being an issue. So this may either be a room specic issue or not applicable during warmer seasons.
4out of 5
by A verified traveller

Comfortable with great location

Posted 10-Oct-2016
Location: The whole city on your doorstep. Shopping, theatre, restaurants...
The room was small but perfectly formed. Modern, clean with all expected conveniences and a fantastic view of St James' Park.
3out of 5
by A verified traveller from preston

Great location

Posted 03-Oct-2016
Staff lovely. Reception/lobby area absolutely gorgeous. Room very basic and looked unfinished A/c unit very loud bed very comfy fridge tiny couldn't fit much in
5out of 5
by A verified traveller from Newcastle

Lovely hotel couldn't be any closer to St James

Posted 25-Sep-2016
Very friendly staff with lovely recommendations of things to do apart from football Match that was main purpose of our stay. Very modern and spotlessly clean hotel. Excellent breakfast with something to suit everyone including smoked salmon. Had a lovely weekend only downside was the noise from the busy road outside the hotel which meant we were awake earlier than planned. Will definitely be back again.
5out of 5
by A verified traveller from Liverpool

Great hotel in a great location.

Posted 25-Sep-2016
Pros: Everything was very clean
Cons: Nothing, everything was great.
Location: Vert close to St James Park stadium, lots of shops and places to eat nearby and only 10 minutes from the city centre.
Hotel was very clean and the staff were very helpful, I stayed for 4 nights and would not hesitate to stay again.
4out of 5
by A verified traveller from Lancs,UK

Up for the GNR

Posted 13-Sep-2016
Great room, but expected it to be larger for a suite. Only a Single chair bed in seating area. Kitchen was good. Aircon or fan,(not sure what it was) was inefficient and very noisy, couldn't hear the tv. Room was very warm.
5out of 5
by A verified traveller from York, uk

Perfect for the Great North Run

Posted 12-Sep-2016
We stayed in this hotel the night before running the Great North Run and we're very surprised at how the staff went above and beyond to help in preparation for the run. They hosted a pasta party the night before and runners got free pasta. On the morning of the run they had set out tables in the lobby with runners essentials, everything from water to pins for number badges. They also had maps up to the start line with is literally a 3 minute walk from the front door and staff were quick to offer directions when they saw us looking. Best of all even though we had checked out they let us and other runners take a free shower in the hotel following the run. Will 100% return next time we run the Great North!
5out of 5
by A verified traveller from Hemel Hempstead UK

Great location

Posted 06-Sep-2016
Very comfortable, friendly and helpful staff, great bar with wide and great food choice
3out of 5
by A verified traveller from glasgow


Posted 28-Aug-2016
Stayed for 2 nights. Was ok , neither very good or really bad.
5out of 5
by A verified traveller from Scotland

Great service and they allow dogs!

Posted 27-Jul-2016
Pros: Parking just across the road was fine. You have to pay for it.
Cons: It would be nice if there was better coffee in the rooms, not just instant. You can get freshly ground coffee from down in the lobby though.
Location: its pretty central, but we spent most of our time down at the quayside which was a 20 minute walk.
Very friendly staff and accommodating. great decor. Shark club next door is OK if you like cheap deals. I would recommend walking for 5 minutes for a better bar though.