Ratings based on 435 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from DK

OK Hotel

Posted 30-Nov-2015
The hotel it was OK, room is big but unfortunately everything in the room looks very old. They need to update it. No services from the reception personal. The hotel located around 20 minutes walk to down town. The nice thing about the hotel that they located very close to shopping center and Starbucks.
2 out of 5
by A verified traveller

Unhappy staff

Posted 27-Nov-2015
A noisy demonstration by staff on one of my days in this hotel because of pay issues made me wonder how managers can be concerned about guests when they don't look after their staff properly. Compared with previous visits to this hotel the price per night has doubled. I do not feel inclined to choose this hotel again.
2 out of 5
by A verified traveller

Posted 09-Nov-2015
No merece la pena, perder el tiempo por este hotel,solo se salva el encargado del bar de la tarde.. ..patetico
5 out of 5
for Everyone
by A verified traveller from JAPAN


Posted 11-Oct-2015
Pros: スタッフさんが親切でした。
Cons: 機材の故障など。
Location: 周辺の治安はよかったですが、食べるところが少し遠く、残念ながら近くには、まずいレストランしかありませんでした。
スタッフも親切で、英語も通じ、いいホテルでした。 近くについての情報も丁寧に教えてくれ、また忘れ物をした時の対応も、非常に親切でした。 一方で、部屋の中の機材は、友人の部屋のものが壊れていたり、 入口のキーカードの反応が悪かったり、 やはり海外ならではの不具合含みといった感じだったと思います。 ただ、海外のホテルにはよくあることなので、ここは大目に見て評価を付けました。
3 out of 5
for Everyone
by A verified traveller

Posted 07-Oct-2015
The hotel room and lobby was very nice. Clean and modern. Huge bed. Close to metro. However, there were several things I didn't like. The wifi was non-existant. We eventually asked for help and they gave us their lobby wifi but that only worked if we were in the lobby. We also had a room on the 2nd floor and there was loud thumping music all night till well past 4am. It was a Saturday night but if that's the way it is on a Saturday, maybe they can do something about sound insulation on lower floors/charge less for those rooms/warn us. We also wanted to go swimming (we had our little boy with us) but we had to request towels in the lobby as well as wear their swim caps. That took a lot of waiting in line to talk to the concierge, then waiting to get the towels..etc. And then the pool/gym is shared with a public gym. The pool was dark - not lit it was a bit odd swimming in a dim glass room surrounded by gym goers from the city. We were told parking was 25 euros a day. The breakfast was 20 euros each but it was, only OK. I thought a bit over priced for 20 euros.
3 out of 5
by A verified traveller from London, UK

Faded glory and past its best, needs refurbishing

Posted 07-Oct-2015
Pros: Reception was the best part about it.
Cons: The whole thing needs refurbishing to modern standards.
Location: Hard to say as I was only there for one night on business. Clearly a bury area.
Pleasant enough staff, and quite responsive when there was no soap in the bathroom. But there was also nothing in the mini-bar and breakfast does not start until 07:00, which is not much use if you have an early meeting. The hotel is clean, but the fixtures and fittings are worn out. Nothing actually dangerous, but all a bit faded and definitely dated, though not in a good way. The rooms are hermetically sealed so there is no fresh air. If you could open the windows you would be deafened by the roar of traffic.
2 out of 5
by A verified traveller

Ahorrar costes, pero con un mínimo servicio

Posted 05-Oct-2015
Pros: La ubicación
Un hotel de 4 estrellas pero sin apenas personal, habitación sin TV porque aunque las tienen progaramadas no tienen tiempo a instalarlas,. esta fué la respuesta del recepcionista. Me cambian a una habitación que olía a Tabaco y además tenía cenicero. Algo prohibido por legislación en España. Se ve que es un hotel para tangar a turistas.
3 out of 5
for Everyone
by A verified traveller from 日本


Posted 01-Oct-2015
Pros: オプショナルツアーの集合場所。値段の安さ。
Cons: リンスがほしい。 Don't disturbと Please clean roomの分かりやすい札の表記にしてほしい。 室内wifiを無料にしてほしい。
Location: 隣がショッピングセンターで、地下鉄まで徒歩3分で行ける近さ。
トレド観光とセゴビア観光のオプショナルツアーを申し込んでいたのですが、 集合場所がここのホテルだったので決めました。 マドリード中心地からはちょっと離れていますが、地下鉄で3駅くらいでボーダフォンソル駅へ行けるので、そんなに問題ではありません。 アメニティはリンスがなかったです。お湯を沸かすポットもありません。 バスタブはあります。 部屋を掃除してほしいorそっとしておいてほしいのドアにかける札が、わかりにくいです。 部屋の中にゴヤの有名な絵の複製が掛かっていて雰囲気は良いですが、景観は良くないです。 値段も安いので、そういうものだと思えば何の問題もありません。
4 out of 5
for Everyone
by A verified traveller

Locatie geweldig!

Posted 17-Sep-2015
Warenhuis met supermarkt pal naast het hotel. Metro station is ongeveer 2 min lopen. Alles op loopafstand te doen. Hotel heeft ruime kamers. Goed verzorgd, ze waren alleen op een dag de kamer vergeten op te ruimen. Personeel was vriendelijk maar het in en uitchecken kan wat sneller. Internet was waardeloos, ook in de lobby deed deze het niet of nauwelijks. Alleen youtube deed het wel op de kamer vreemd genoeg. Op onze laatste dag, waren er een aantal medewerkers aan het protesteren. Ze gaven aan dat ze niet betaalt werden.
1 out of 5
by A verified traveller from Deerfield NH

The worst Hotel I have ever stayed at.

Posted 02-Sep-2015
Pros: Nothing
Cons: Everything
Location: It was next to a Starbucks and a Department store.
The room smelled of smoke(it was suppose to be non-smoking)the bedding was old and out dated the carpet was filthy. The towels were paper thin and very old. The front desk wouldn't answer the phone every time I needed something I had to walk down to the desk. The room was suppose to have 2 double beds it only had one and was very tiny. I have stayed at Marriott Hotels before and I have never been this disappointed or had this bad of an experience. Not a 4 star at best a 1 star.