Ratings based on 260 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Oakville, On

Nice Hotel

Posted 30-Jul-2016
Pros: The location and scenery. Food to please all fussy eaters. The staff was supper friendly.
Cons: Clean the bathroom more thoroughly.
Location: 10 mins. taxi ride to centre of town, local stores and eateries. At Store Bay: can rent boats to go to the reef or go scuba diving. Souvenir shopping
Our package included breakfast, they didn't disappoint- there was a vast selection of food, hot and cold, local and international. The grounds made for good walking trails. The pool was clean and the ocean view was breathtaking. Cons:The bathroom was smelling of urine, we called and a staff came up with Lysol spray - didn't work. Overall, I will give them a rating of 4 out is 5.
3out of 5
by A verified traveller from New Jersey

Great Hotel on ocean, no swimming or beach

Posted 28-Jul-2016
All Ice machines broken in the middle of July. Front desk was thenonlybplace to get ice and they refused to bring it to us we had to make multiple trips with our own ice bucket z(from the room), concierge refused feedback, massage at spa was very relaxing, staff extremely friendly and multiple pools. Kids club under renovation so no children's activities,'which I wish I knew ahead of time. It was very difficult to contact someone prior to stay to ask questions. Rooms are distance from main lobby so u must call a ride on a golf cart when going back and forth especially with a lot of bags.
5out of 5
by A verified traveller from Canada

Special vacation

Posted 24-Jul-2016
Pros: Personally I was in awe of the scenery. A real tropical paradise!
Cons: They should have elevators when one has to move luggage.
Location: We knew the island already. One needs a car or a friend with car to move around. There are many beaches, small shops, restaurants.
We stayed at the hotel for about 8 days. The staff welcomed us and allowed us to enter the room early. The room was clean and comfortable. The A/C working well and adjustable, the bathroom facilities perfect. The little veranda outside the room gave us a beautiful view of the sea and park. The scenery was absolutely stunning. The pools were perfect for kids and adults. and breakfast was always plentiful and varied. We enjoyed the hotel greatly and plan to go back We did not eat all the meals there and we did not take part in all the activities, but we plan to do that in the future. The only negative part if that the beach is not accessible as it is rocky and the sea very choppy. We used other beaches on the island and it worked out very well.
1out of 5
by A verified traveller

Overpriced stay else where

Posted 19-Jul-2016
This hotel maybe be claimed to be the best hotel on the island but is far from this . After paying over 249 per night on Expedia firstly no bath soap after housekeeping was done, request a plate for dinner was asked if the food was bought at the hotel. Diner plate was never delivered to the room after several attempts. Wifi is not good at all was given a password for one night even tho staying for three nights. Come on get you act together!! Hopefully the sandals option in coming years will be the perfered choice.
4out of 5
by A verified traveller from trinidad

Relaxing vacation

Posted 18-Jul-2016
Pros: Everything but the price
Cons: Internet could be faster. Breakfast lines should be faster
Well kept hotel with very courteous staff. Buffet breakfast was good. The lines was long tho
3out of 5
by A verified traveller from Trinidad

The rooms are not worth the price

Posted 17-Jul-2016
The rooms were not up to standard and we got placed in the farthest room possible even though we had aged man who were not able with the walking. Shower leaked, bathtub looked dusty and waiting on the carts to pick us up took over 40 mins. We extended our stay and got locked out of our room which was a huge inconvenience. The manager was conveniently not in at that time but we later spoke to the rooms manager who was very pleasant and gave us dinner which was a very nice gesture. The food here is amazing and worth it. Tamika was one of the friendliest and most helpful front desk staff.
3out of 5
by A verified traveller from uk

Great location and very friendly staff

Posted 02-Jul-2016
Pros: Great location, friendly staff, good breakfast
Cons: Communication if there is an issue out of staff control and better handling of such issues.
Location: Good restaurants, golf course, beach and three swimming pools to choose from
Issue with water and it was turned off at 10pm on our first night with no indication during check in, still wasn't working when we left at 9:30am following morning but letter in the room when we returned to say would be off until 6:00am. No alternative room available and no contact back from reception after 3 phone calls. Sheets were dirty on arrival but were changed at our request.
3out of 5
by A verified traveller

Needs more maintenance

Posted 25-Jun-2016
Staff service has improved but quality of hotel facilities needs maintaining!
4out of 5
by A verified traveller

Posted 13-Jun-2016
Front desk, breakfast and concierge staff was great and very accommodating. Facilities were beautiful and generally well maintained except for the expected wear and tear from the sea blast. An overall enjoyable experience.
4out of 5
by A verified traveller

Nice rooms with oceanfront views.

Posted 29-May-2016
Pros: Location and oceanfront view
Cons: I can't think of anything
Location: Location can be an issue, unless you are only staying at the resort. A car or taxi is the only way to sightsee or dine outside the resort.
I would recommend this resort. It was conveniently located for the purpose of this trip and within walking distance by the beach to the start of the Athletic Village. The rooms were clean and had all the amenities; breakfast was included, and had food to please many and all tastes. The lobby was inviting and open air, the pool was clean and the staff efficient and pleasant. In summary, it has all the elements to make for a wonderful stay.