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"The issue was when we checked in there was a water problem to the degree that there was no running water from 9:00 a.m. to 4:00 p.m. so you couldn't flush toilets or anything like that. If you wanted a hot shower you had to take it before 9:00 a.m. when the water shut off. This was not posted anywhere on Expedia and in fact resulted in us leaving the hotel a day early because you could not even relax and enjoy a visit to Columbus because you had to rush and couldn't go back to relax at the hotel because there wasn't water. The staff did their best it wasn't their fault. I think we should be credited back at least for one day."

"The staff is warm and friendly. The only complaint was being so close to the pool but the women who checked us in did ask if that was OK and I didn’t speak up, so that’s on me. There was an issue with the toilet flushing and the rooms were a bit outdated, but overall a clean, safe hotel "

"Bed and shower 10/10 lovely staff and accommodations "

"Beautiful place, wonderful food, attentive staff, and great location!"

"From the moment we checked in the lady working the front desk was very rude. He body language gave attitude right from the jump. Check in was at 3 we got there at 3:57pm and our rooms were not ready. We booked 2 rooms and the rooms were literally on 2 different sides of the hotel. The pillows not comfortable at all. Bed stiff no comfort. Tv, desk & dressers - dusty Fridge- dirty something spilled & it was never cleaned. It was not even cold. Iron burnt Dresser drawers dirty crumbs as if they have never been wiped out. Morning staff way better then evening staff. Will never stay at this hotel again. "

"The service was outstanding from the minute I walked in I was greeted with a hello, welcome & a smile . The rooms were 10/10. I felt very safe. I will be back for sure. Thank you . "

"Room was clean and comfortable. Quiet. Walkable to restaurants and the Ohio Theater. "

"The room was clean and comfortable The buffet breakfast had many choices hot and cold. Excellent All the staff were friendly and courteous. Very helpful "

"Nice hotel decent price for downtown location, the only bad thing is parking there is a $19 fee daily to park. "