Kawakita Holidays from £1,528

Terrible Hotel — Misleading Description, Dirty Slippers, and a Breakfast Scam This hotel was absolutely awful and does not deserve four stars. Its Expedia listing is misleading and creates a completely false impression. 1. Misleading description: What looks like beautiful light-colored wood in the photos is actually cheap laminate. The room looks far better online than in reality. 2. Unsafe lighting: The floor lighting is so bright you could read a book at night. It makes sleeping difficult, but turning it off leaves a step invisible in the darkness, creating a serious risk of falling. We had to sleep wearing eye masks! 3. Disgusting slippers: The hotel provides dirty, worn-out slippers with visibly damaged soles. Completely unacceptable! 4. Breakfast SOLD OUT: During our four-day stay, breakfast was available for only two days. The other two days were SOLD OUT! How can a four-star hotel fail to provide breakfast to its guests? 5. Breakfast rip-off: Expensive, tasteless, and ridiculously inconvenient. You must order a day ahead from confusing pictures and unfamiliar Japanese dish names. You receive a fixed box of food with no substitutions or choices. It takes too long to eat and isn’t sufficiently filling. Worse, prepaid breakfasts cannot be canceled or refunded. This feels like a scam. Final verdict: Cheap materials, unsafe lighting, dirty slippers, and disastrous breakfast service. The hotel misleads guests through its Expedia listing. One of my worst hotel experiences.

Petit hôtel vraiment très beau et esthétique. Le personnel est très avenant. Belle expérience. La chambre du devant de l’hôtel au deuxième étage est un peu bruyante à cause de la circulation mais quand même calme la nuit.

This was my favorite hotel of our entire vacation. The décor was beautiful, everything was exceptionally clean, and the room had a very well-thought-out floor plan with great amenities. The bathroom and shower were wonderful, the bed was incredibly comfortable, and I absolutely loved the pillow. I would happily stay here again.

This was our first time at a ryokan. The staff and facilities ensure a tranquil and relaxing visit. When one first checks in the guest is treating like royalty with beautiful robe (I cannot remember the correct robe), tea, and an explanation of the facilities. The room was an apartment. Lovely views, The onsen in the room and the view of mountains was luxurious and calming. The chef is a master. Although I do not eat most of the dishes, the chef prepares dishes so that I could eat. The steamed seabream was one of the most delicious meals I have ever had. There is a tea service available which is also quite nice. A short distance from the Onsen are trails through the mountains and around a lake.