Search Hotels Near Heritage Park, Chicago

"Everything was great, staff didn’t even give much info such as parking, elevator location, room floor and etc. when booking other than when breakfast was. Was looking forward to the pool (it was closed, not in service for the last 2 years) only to be disappointed because that was one of the reason why we booked at this hotel. "

"They have 24 hour laundry, but oddly it was not accessible if anyine closed the door, which there was a sign requesting that it remain open. Please read people. I am certain, based upon the upkeep of the property that whatever the issue, it was in the process of being fixed. There is self parking available, and you receive a parking pass, which I find comforting, only vehicles authorized are allowed on the property. The rooms are kept clean and stocked, and the housekeeping staff is polite. I only rated them a 4 because I had a noise complaint which was handled oddly, I simply asked if the children in a room were being supervised because they had been unruly for 4 hours and was advised by the desk clerk that she wasn't at liberty to share that information. Upon arrival, you sign a noise ordinance. If she knew or didn't know, she made no effort to resolve the noise complaint, instead her superior handled the issue, which my husband and I felt was a bit much, because she could have made the same call to the room that her superior did. All in all, the staff is friendly and will answer any inquiry if they can. And they don't give information that is not across the board. If you have pets or children, the property is well lit for walking your dog and the window sills are comfortable for cats and small dogs. There is no smoking in the rooms, but they have ashtrays placed in several locations close to the doors in well lit areas, so alone or with a group, you can feel safe. "

"Very dirty. No lock in the bathroom. So very old"

"Room was borderline Old and outdated "

"front staff was great just the cafeteria lady she had an attitude the whole time but everything else was great.."

"No, it was terrible. My family and I checked out early.security doors broken. We were switched into 3 rooms because rooms were dirty. Hair in the bed/ pillow. Sheets didn't look the best. Splatters on the ceiling. Door lock wasn't working to our room. We decided not to have breakfast, because the room was dirty. I didn't trust the idea of eating anything there "

"They apparently started remodeling this hotel but only did it halfway. The sink and floor of the bathroom were nice, but the shower was one of the worst I have seen - worn and nasty looking, and there was a place on the shower wall where the shampoo and conditioner had been ripped off and it had not been repaired. I would have avoided stepping foot in the shower if I could have. The carpet in the room had what I assume were permanent stains. Breakfast was pretty basic, not much to it. When I spoke to the manager about the condition of the shower he basically said it was out of his control and that is why the price is cheap. "

"Did not clean the rooms as in the past"

"Kam at the front desk was the best csr Ive ever dealt with she went above an above to make our stay was the best"