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Reviews of Holiday Inn Express & Suites - Greenwood, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites - Greenwood, an IHG Hotel
401 Clements St, Greenwood, MS

Reviews

8.4

Very good

Rating 10 - Excellent. 215 out of 438 reviews" "
Rating 8 - Good. 138 out of 438 reviews" "
Rating 6 - Okay. 41 out of 438 reviews" "
Rating 4 - Poor. 19 out of 438 reviews" "
Rating 2 - Terrible. 25 out of 438 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Johnie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Hommer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Van on 12 Apr 2024
We appreciate your business

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was very nice, and the manager was excellent. I would stay again.
Stayed 2 nights in Mar 2024
Response from Van-GM on 3 Apr 2024
We really appreciate your business- see you soon

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Mar 2024
Response from Van-GM on 3 Apr 2024
glad you did we appreciate you- see you soon

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Van-GM on 3 Apr 2024
thanks for your business- see you son

10/10 Excellent

Yugolandia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Van-GM on 3 Apr 2024
we appreciate your business- see you soon

4/10 Poor

Tawnna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from van on 26 Apr 2024
thanks for your rating please tell me what we can do better

8/10 Good

Quianna, Wpb

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Helpful staff
Stayed 2 nights in Mar 2024
Response from Van-GM on 3 Apr 2024
we appreciate your business- see you soon

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Mar 2024
Response from Van-GM on 3 Apr 2024
We appreciate your business- see you soon

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Dec 2023
Response from Van-GM on 3 Apr 2024
awesome- we appreciate you- see you soon

10/10 Excellent

Danny

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overnight stay was nice. The room was clean, a nice size and the beds were very comfortable. The staff was exceptionally nice/friendly and helpful.
Stayed 1 night in Jan 2024
Response from Van-GM on 3 Apr 2024
so glad to hear this we appreciate you- see you soon

4/10 Poor

Terry

Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marcus, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was simple. Room was clean and properly equipped.
Stayed 1 night in Jan 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jerry

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Marion

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the worst hotels I have stayed. Bathroom was dirty and toilet never stopped running. There was a buzzing sound in room that never stopped either and room was very dark. Walls were paper thin and everything was dirty looking. Asked for more towels- never received. Will not stay in a holiday inn again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Rachel

Stayed 2 nights in Dec 2023

10/10 Excellent

Tony

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was really sweet & friendly
Stayed 1 night in Nov 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and Walmart across the street is a plus.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dagoberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Dagoberto

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean is good service
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rachell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Tenec

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting area for family reunion. excellent stay. Staff was great and breakfast was amazing.
Stayed 3 nights in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

SANDRA

Stayed 1 night in Aug 2023

10/10 Excellent

Tommy

Stayed 2 nights in Aug 2023

8/10 Good

Shakita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff and the friendly environment
Stayed 1 night in Jul 2023

10/10 Excellent

louella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

2/10 Terrible

Joy

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 2 nights in Jul 2023

8/10 Good

Tasha

Stayed 3 nights in Jun 2023

8/10 Good

Melissa

Stayed 1 night in Jun 2023

2/10 Terrible

Shane

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We had to go thru 3 rooms before we could relax. First room no A/C. Second room smelt awful and third room we finally got to rest but when it came to showering the next morning the water pressure sucked and our shower head was duct taped together. We don't recommend a stay there at all.
Stayed 1 night in Jun 2023

4/10 Poor

Janet

Travelled with family
Liked: Staff & service, property conditions & facilities
The room has property left in the bathroom by a former guest. We left it there in room 511. I Called lobby to report it but phone in our room did not work. So I called the hotel from my cell phone three times and let it ring 12 times each, and never got an answer. Also there was someone else’s used cup on the nightstand
Stayed 1 night in Jun 2023

2/10 Terrible

Rockell

Travelled with family
Liked: Cleanliness
Their is no pool at this hotel!
I wanted a hotel with a pool that we could enjoy. After checking in I found out that they did not have a pool. This was terrible considering I only chops it because of the pool. I was also very disappointed in contacting hotels .com when trying to report this.
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice…and I got a chance to check in early from a 11 hour drive Thank you all so much
Stayed 3 nights in May 2023

10/10 Excellent

Domna, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in May 2023

10/10 Excellent

Donny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Terry

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

LaTanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Our stay was lovely! The staff was very friendly and accommodating; even making sure there were grab and go bags for our early check-outs. Hope to return for homecoming!
Stayed 1 night in May 2023

10/10 Excellent

barbara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Manager was so nice and let us do early check in. Super sweet.
Stayed 1 night in Apr 2023