Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from hertfordshire

shabby 4 star £200 per night

Posted 19-Aug-2015
Booked a room for 2 adults and one child was give a room with one double bed and a soda bed with a 2 inch mattress. I did not pay £200 per night for a sofa bed !! The hotel was shabby looking for a 4 star . The staff on reception and in the dining room were excellent . Bar service left a lot to be desired. Waited 40 minutes for a sandwich one day and 40 minutes for a cream tea the following day. Staff had no after care to check u had ur food and all ok just took orders and my money which wasn't cheap to say the least. I do not mind paying for good food and good service but the bar food and staff service were neither !
4 out of 5
Recommended
for Everyone
by A verified traveller from sb

Very nice and close to the beach

Posted 16-Jul-2015
Very good hotel if not a little over priced Needs redecoration as decor is dated
5 out of 5
Recommended
for Everyone
by A verified traveller from Berkshire, UK

Perfectly located on the peninsula

Posted 13-Jul-2015
This hotel is all about the location. The outdoor bar and restaurant backs on to the beach, on a warm day its perfect. The staff were friendly and attentative. The room was quite ok and the bathroom was recently refurbished and very spacious. Some areas need a bit of updating but it was clean which is the main thing. Will definitely visit again!
2 out of 5
Recommended
for Everyone
by A verified traveller from Hove Sussex

Tatty furniture spoils it.

Posted 07-Jul-2015
The Sandbanks you would hope is a prestigious hotel, but its not really. Our room was nice, great view but tatty furniture let it down. I asked for a twin and got a double. I had to wait 3 hours to get the room twinned and had to ask twice . The bathroom tap dripped and the shaver socket didn't work. Despite requesting more shampoo shower gel etc. We only got one tiny bottle of each for 2 people for 2 nights. The whole hotel had its heyday in the 1980s by the look of it and needs a complete refit. The standard is not acceptable for todays market. The good bits. The outside terrace on the beach is wonderful. The bar food and service were excellent. Juan made us very welcome. The breakfast was excellent too. As were the reception staff. The indoor pool was out of action the whole weekend. The hotel company need to shut this for a year and completely refurbish all of it. Repaint the outside then it will be a hotel that Sandbanks can be proud of. But it isnt at the moment,which is a shame.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice room nice harbour view

Posted 30-Jun-2015
No lift to third floor room - inconvenient to have to take lift then flight of stairs but luggage taken to room and collected with no delay - very efficient
4 out of 5
Recommended
for Everyone
by A verified traveller

Amazing location

Posted 23-Jun-2015
The hotel is in the most amazing location. The views from the balcony rooms are second to none. The conservatory and outdoor bar area is very modern with really comfortable furniture and again breathtaking views. The food and wine was of good standard, although a little pricey! Overall we had a lovely break - the only thing I would say is that the rooms and balconies are looking a little tired! Could do with a refurb I think for the money you pay for the room I would have expected more.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 23-Jun-2015
Cons: Settee and chair deffently balcony furniture
Nice Hotel disappointed with the view I asked for sea view with balcony. Ours overlooked the car park and wall and harbour. Was told at the reception we was in Harbour view room. Only phoning to book we was not told about beach view or harbour view. I ordered afternoon tea did not no there was different sorts so didn't get the one I thought we ordered did not get much help to sort that problem out. Spoilt the 60th serprise had to keep asking for the champagne I ordered
3 out of 5
by A verified traveller from Bedfordshire, UK

Hotel needs attention to justify price

Posted 22-Jun-2015
Pros: Location is fantastic
Cons: Internally and externally it needs a lot of attention to justify the price. Service standards need urgent attention
Location: Water sports and walking are great opportunities. Also, a trip to Browsea Island
Staff were disorganised in outside bar areas. took 20 minutes to order a drink although there was no one else waiting but 5 staff there. Apparently the staff that were there were not allowed to serve drinks!! Breakfast ordered off the menu was cold so we had to chose again from hot plate food One member staff looked scruffy, shirt had never seen an iron! Some language issues made resolving issues slow
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location, staff and service .. but ..

Posted 16-Jun-2015
Pros: Location and Breakfast will sell this at excellent prices they charge
Cons: In general needs a refurb
In short staff friendly and helpful ; location fantastic; breakfast top quality and American hotels could learn from it ... BUT frayed edges and stains on chairs; combine with rough edges on decor and fading carpet .. after a refurb would warrant Excellent in all categories
5 out of 5
Recommended
for Everyone
by A verified traveller from Northants, England

Nice Hotel, Nice Staff, Nice Location

Posted 10-Jun-2015
Pros: The view, the staff, the bar and terrace, the location.
Cons: Something to stop the doors banging so loudly when the close so the early risers don't wake the people who've come to the hotel for a nice lie in.
Location: Various Beaches. The Cliff Bar and Restaurant on the Peninsula. Watersports.
We enjoyed our stay at The Sandbanks Hotel. The location is excellent, with a terrace overlooking the beach and the sea. The reception staff were extremely friendly and helpful and the facilities were good. We were unfortunate that we got the last 2 rooms, so one of them didn't have a balcony but you can't blame them for being popular. Our only complaints were the manager in the breakfast hall, who bluntly told us we couldn't order from the menu and eat from the buffet, it had to be one or the other, although the small print on the menu said differently and the only other issue was the heavy fire doors on all the rooms which close with a bang when people leave in the mornings. We would have liked to have eaten dinner at the hotel but although the menu sounded nice, it was a bit short on choices for everyone in our group, so we ate up the road at a place called The Cliff. We plan to try the food at the hotel on our next stay.