Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Cheltenham UK

Nice Location, needs Updating Badly

Posted 27-Sep-2015
Pros: location
Cons: The hotel requires refurbishment up to 4 star standard.
The hotel is in a great location. However, the quality of the accommodation was disappointing for the price. The overall appearance of the hotel was that it needed refurbishment. Badly worn carpets, taped down in places. Stained and worn furniture in public rooms, and a general dilapidated appearance. The room was of a good size, but again the furnishings and carpets were worn and stained. The bathroom was utilitarian rather than luxurious with the toilet seat, taps and shower defective. The staff were efficient and the breakfast plentyful, but I feel the hotel is trading on past reputation and I would rate it 2 star at best. Avoid unless you can get a great rate.
1 out of 5
by A verified traveller from stamford

Disgusted with the room and so called sea view

Posted 04-Sep-2015
Pros: The breakfast was good
Cons: Don't allocate a ground floor room infront of a play area to 2 adults trying to enjoy a break
Location: Ok
Having paid £365 for 2 nights stay room 8 ( to be avoided) was right infront of a filthy child's play area , dirty sand and equipment and filthy canopy. Noisy karaoke blaring out , and this a 4 star hotel? Final insult the route to our room closed off due to 'rehearsals, meaning a route march to our room, who is the paying guest here? We checked out after one night and went home. Disgusting hotel and I am writing to the hotel for a refund. It's not fit for purpose and we were mis sold this room, the web pictures are Not accurate. The bar food was terrible , pizza was clearly out of a supermarket.
3 out of 5
for Everyone
by A verified traveller from hertfordshire

shabby 4 star £200 per night

Posted 19-Aug-2015
Booked a room for 2 adults and one child was give a room with one double bed and a soda bed with a 2 inch mattress. I did not pay £200 per night for a sofa bed !! The hotel was shabby looking for a 4 star . The staff on reception and in the dining room were excellent . Bar service left a lot to be desired. Waited 40 minutes for a sandwich one day and 40 minutes for a cream tea the following day. Staff had no after care to check u had ur food and all ok just took orders and my money which wasn't cheap to say the least. I do not mind paying for good food and good service but the bar food and staff service were neither !
4 out of 5
for Everyone
by A verified traveller from sb

Very nice and close to the beach

Posted 16-Jul-2015
Very good hotel if not a little over priced Needs redecoration as decor is dated
4 out of 5
for Families
by Chrissie

This traveller left a rating score only Posted 15-Jul-2015 on Hotels
2 out of 5
for Couples
by A verified traveller

Very disappointed

Posted 14-Jul-2015 on Hotels
What should have been a comfortable relaxing stay changed into an uncomfortable and noisy break. The room was positioned over the continuous noise off the swimming pool vents (all night long), plus the mind numbing rap music during both dinner and breakfast. Chef obviously had an off night as portions were minimal - and expensive. Won't go again.
5 out of 5
for Everyone
by A verified traveller from Berkshire, UK

Perfectly located on the peninsula

Posted 13-Jul-2015
This hotel is all about the location. The outdoor bar and restaurant backs on to the beach, on a warm day its perfect. The staff were friendly and attentative. The room was quite ok and the bathroom was recently refurbished and very spacious. Some areas need a bit of updating but it was clean which is the main thing. Will definitely visit again!
2 out of 5
for Everyone
by A verified traveller from Hove Sussex

Tatty furniture spoils it.

Posted 07-Jul-2015
The Sandbanks you would hope is a prestigious hotel, but its not really. Our room was nice, great view but tatty furniture let it down. I asked for a twin and got a double. I had to wait 3 hours to get the room twinned and had to ask twice . The bathroom tap dripped and the shaver socket didn't work. Despite requesting more shampoo shower gel etc. We only got one tiny bottle of each for 2 people for 2 nights. The whole hotel had its heyday in the 1980s by the look of it and needs a complete refit. The standard is not acceptable for todays market. The good bits. The outside terrace on the beach is wonderful. The bar food and service were excellent. Juan made us very welcome. The breakfast was excellent too. As were the reception staff. The indoor pool was out of action the whole weekend. The hotel company need to shut this for a year and completely refurbish all of it. Repaint the outside then it will be a hotel that Sandbanks can be proud of. But it isnt at the moment,which is a shame.
4 out of 5
for Getaway With Friends
by Lars

This traveller left a rating score only Posted 01-Jul-2015 on Hotels
4 out of 5
for Everyone
by A verified traveller

Nice room nice harbour view

Posted 30-Jun-2015
No lift to third floor room - inconvenient to have to take lift then flight of stairs but luggage taken to room and collected with no delay - very efficient