Ratings based on 4,952 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Nice hotel close to downtown Chicago.

Posted 27-Sep-2016
Great experience from a great city. The hotel was in a perfect geographic location.
3out of 5
by A verified traveller from London

Nice hotel, but not room 717

Posted 26-Sep-2016
Pros: Location
Cons: As said above, ice making machine at outside room 717 should be removed.
Location: 2 min walk from Mag Mile.
It is a very nice hotel, one of the landmarks in Toronto. Location is perfect, 2 mins walk to Mag Mile. Subway station is nearby. Room is clean and spacious. However, Room 717 is not good at all. There is an ice-marking machine by the door. It feels like a motor bike running 24/7 outside your door. To be honest, either the machine should be removed, or that room should not be given to any customer at all.
4out of 5
by A verified traveller

Posted 22-Sep-2016
Nice hotel! Wish the Hard Rock Cafe was connected to it. I would stay here again!
Comment from Hotel Management
24-Sep-2016 by HRHC, Hotel Management
Thank you for staying with us! We hope to see you again soon! Rock on...
3out of 5
by A verified traveller

Well located, but level of room was not good.

Posted 21-Sep-2016
Room was very poor in comparison with Virgin and Hilton.
5out of 5
by A verified traveller

Stilechtes Hotel in zentraler Lage

Posted 14-Sep-2016
Pros: Historisches Gebäude (Carbon Building) in perfekter Lage
Location: Magnificant Mile, Willis Tower, Culture Mile, Riverwalk, Hancock Tower, Michigan Lake, Navy Pier
Wir verbrachten 3 Tage in Chicago. Das Hotel ist perfekt um die Stadt zu erkunden. Alles ist fußläufig zu erreichen. Das Hotel befindet sich in einem der historischen Gebäude von Chicago. Die Zimmer sind sauber und sehr groß. Sehr schneller und freundlicher Check-In und Check-Out. Alles perfekt! Jederzeit wieder.
4out of 5
by A verified traveller from Austin, TX

Posted 13-Sep-2016
Pros: Its proximity to everything downtown.
Excellent staff!!! Very helpful with everything. Easy walk to L, shopping nearby, park around the corner, museums, it was a great place to stay. Did not eat at Chucks as we were there for one night.
Comment from Hotel Management
15-Sep-2016 by HRHC, Hotel Management
We're happy to hear you enjoyed your stay, Tamara! Thank you for taking a moment to give us your feedback. Our staff is top notch and we are so lucky to be so close to all the great things Chicago has to offer! Rock on...
3out of 5
by A verified traveller

Very Poor at solving problems

Posted 12-Sep-2016
Our Television didn't work. They had all day to fix it as I was at work all day. I came home at night to find a note under the door that the TV could not be fixed so they were asking me to change rooms. Apparently me packing up all my things, moving and unpacking again was easier then swapping out the broken TV for a working one. I told them that moving was not an option (as I was checking out the next day) They told me the movies were working and I could watch 2 free movies. The movies weren't working either. Pretty poor customer service over all.
1out of 5
by A verified traveller from Cleveland, Ohio

Worst Hard Rock Hotel so far

Posted 07-Sep-2016
Pros: Chuck's Restaurant. IT was delicious food and very affordable!
Cons: Take off the Hard Rock name and REMODEL
Location: Great location.
My fiance and I have decided to travel a few times a year and stay at all the Hard Rock Hotels we can in the USA. This is our 4th one. We have stayed in Orlando 4 times, Las Vegas 2 times and Lake Tahoe once. The Hard Rock Chicago is by far the worst hotel we have stayed at. The only thing Hard Rock about it is their gift shop and the sign on the building that is it. We pulled up across the street where the "valet parkers" just stood there. We had to pay 65.00 a night for valet - and we ended up carrying our bags across the busy street ourselves. The next morning a call came to our room and the valet's had smashed my father's brand new vehicle. So they "forgave" the parking charge and said they would have their insurance company contact us in 10 days. Still waiting. The room was supposed to be a "King Deluxe Suite". It was a tiny room with a bed that could not possible be a King but probably a Queen. The most uncomfortable bed we ever slept in in our entire lives. There were holes in the door, dirty walls, mildew covered bathtub. My parents had the room next to us and the exact same thing. When we talked to the manager he told us everything was subcontracted and they could do nothing to make our stay more pleasant. The two restaurants in the hotel closed hours earlier than stated.
Comment from Hotel Management
10-Sep-2016 by HRHC, Hotel Management
We're very sorry to hear about the issues you experienced during your stay. Your feedback will certainly help us improve and we thank you for sharing. This is not the rock star service we strive to provide our guests. Kind regards, HRHC
2out of 5
by A verified traveller

Eh

Posted 06-Sep-2016
Not the best Hardrock I've stayed at. Good location.
5out of 5
by A verified traveller from Scotland

Great location

Posted 04-Sep-2016
Pros: Location
Cons: Check in staff could have been more engaging.
Location: Very central
Great location in Chicago, close to metro and buses. We had a corner room with great views. The room and hotel very clean.
Comment from Hotel Management
22-Sep-2016 by HRHC, Hotel Management
Thank you for the feedback, H! We're so lucky to be right in the middle of the action. We apologize for the lack of engagement upon arrival. We hope you visit us again soon so we can show you a true Hard Rock check-in. Rock on...