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"Friendly staff!"

"We stayed for 3 nights from Sunday to Wednesday over the May Bank holiday with our dog. We have stayed here before and we thoroughly enjoyed or stay every time. The hotel, rooms and communal areas are always spotless - the reception staff, bar staff and cleaning staff are very helpful and accommodating. I heard that the hotel was under new management (hence some renovations around the hotel) and was worried that it might lose its ‘old world charm’ and historical reminders around the hotel; I hope this doesn’t happen. Our only gripe was with breakfast on the first morning (Bank Holiday Monday). We had booked to have breakfast in the lounge where dogs are allowed at 9.15. We came down to find there was no room for us; we were allowed in the Llewelyn Suite where there was a table with a cloth on. The waitress brought us tea and toast - I had to go into the main restaurant to find a tray, milk (no jugs), sugar, butter etc. a waiter did help me and brought them in on a tray - by this time the tea and toast was cold! It was unusually busy and the staff did apologise. The two mornings after that, a table was set up with everything already on the table. Everything else was perfect!"

"Really nice breakfast with friendly staff. Executive room had an amazing view but annoyingly the 3rd doesn’t have a lift which isn’t great with a baby. Layout of the hotel is quite confusing"

"I was a bit apprehensive before arriving at the hotel as the price seemed to good to be true, but the staff were fantastic super friendly and helpful making jokes etc, the room we were in was very dated but it didn’t take away from the weekend we had, the spa was great and breakfast was yummy. Great location if you are wanting to climb Snowden only a short drive away. The town its self is super cute some lovely places to eat and drink. The only negative I will say is we had to pay £10 per night to park but apparently that was because we booked through a third party if you book direct it’s free. Also the receptionist did say they may be able to price match so definitely worth giving them a call if your thinking of staying. We would definitely stay there again. "

"This hotel is super convenient- fantastic in fact. HOWEVER, the walls are paper thin, the heating comes on all through the night and is loud, and the bed and pillows are pretty uncomfortable. The food is great. So, take ear plugs and your own pillow and you may get some sleep."

"Breakfast was great"