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Reviews of Best Western Plus Heritage Rail Inn & Suites

2.5 out of 5
Best Western Plus Heritage Rail Inn & Suites
140 Leader Heights Road, York, PA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 14 out of 15 reviews" "
Rating 8 - Good. 0 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

VANESSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
--THIS HOTEL IS NEWLY RENOVATED & IT IS VERY NICE. I STAYED A LITTLE OVER A WEEK & THEY WERE CONSISTENT WITH THE CLEANING OF THE ROOMS & THE COMMON AREAS. --THE MANAGER, TANYA, WAS VERY PROFESSIONAL, COMPETENT, & FRIENDLY. SHE WORKED THE FRONT DESK SOMETIMES. I HAD A FEW PERSONAL ISSUES & SHE HELPED ME WITH THEM, & SHE ALWAYS HAD A SMILE. --I WILL DEFINITELY STAY THERE AGAIN.
Stayed 7 nights in Apr 2024

10/10 Excellent

Holly M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicely remodeled rooms and hotel. Very comfortable beds and a great selection of hot breakfast included. What else do you need? :)
Stayed 1 night in Apr 2024

4/10 Poor

Makesha

Travelled with family, Travelled with family and small children
Disliked: Amenities
Nothing was unique! Parking lot was weird! There isn't enough handicap parking and when I drove around to the back there was only one handicap parking space! There were guys there doing the landscaping and they had their hand prints all over the hood of my SUV! There wasn't any reason for them to put their hands or anything on my truck and I know that they did it because I had just had my SUV detailed and it wasn't on there when I parked my truck! If I could've gotten a handicap parking spot closer to the hotel this probably wouldn't have happened! The elevator broke down! One of the elevators was already out of service and my 9 year old granddaughter got stuck on the elevator and there was NO SENSE OF URGENCY by the lady that was there! They had to pry the elevator door open to get my granddaughter and another guest out! She FINALLY called the fire department or EMS but they didn't get there in a timely manner either! The other manager came in and she was very helpful and I forgot to ask her name! My oldest granddaughter was still upstairs and our room was on the 5th floor and I asked them how was she going to get downstairs and who was going to help her?? I have mobility issues so I can't do stairs! They sent one of the men workers up there to help but he didn't even speak English! SMH then I heard the front desk lady tell some other guests that both of the elevators were closed??? How do you do that?? What was the other disabled guests supposed to do as far as getting back
Stayed 5 nights in Apr 2024

10/10 Excellent

Denise, Harrisburg

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice renovation to entire property and excellent staff and service !
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Lovely Stay ;)
Stayed 1 night in Apr 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
B fast was delicious every day.
Stayed 4 nights in Mar 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Quiet
Stayed 1 night in Mar 2024