Ratings based on 214 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Thoroughly recommend! Excellent location & staff

Posted 28-Jun-2015
Pros: Location, staff and cleanliness
Cons: A little bit more hanging space and more comfortable pillows.
Location: Location excellent, right on the promenade and 10 mins from the shops in las Americas and 5 mins from LA Calletta, hosting fab restaurants
This is my second time in this amazing hotel.... We were greeted with a welcome drink, and the Assistsnt manager came out to greet us and welcome us back!!! I was totally blown away! The staff are amazing, and two superstars that spring to mind are the gorgeous Solidata who always has a huge smile on her face and will always have a giggle with everyone! She's a credit to the hotel... And Jenner, the lifeguard who was always happy and chatty and mDe sure we had fresh towels as we came out of the pool..... Excellent location too and hotel cleanliness was 2nd to none!!!! We will definitely return again!!!! Thoroughly recommend
4 out of 5
Recommended
for Everyone
by A verified traveller from Chambly

Posted 28-Jun-2015
Good food, comfy rooms. Nicely situated near playa del Duque, with easy access to the maritime path. Would benefit from on-site bike and electric scooter rental facility. Would also benefit from shuttle services to and from airports. Pool area need improvements: tiling is brittle, makes à mess in the pool. Paper napkins galore in the water at the end of the day, as they fly from nearby restaurants and pool bar straight into the pool. Spa facility is wonderful, with very well used space, great variety of pools and beautiful decoration
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Excellent hotel

Posted 09-Jun-2015
Couldn't be happier fantastic hotel helpful staff spotlessly clean and wonderful food. Definitely coming back
4 out of 5
Recommended
for Everyone
by A verified traveller from N.I.

Excellent hotel, family friendly!

Posted 21-May-2015
Spent a really relaxing week in excellent surroundings being attended to by friendly and courteous staff. We will return in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 14-May-2015
Everything about the hotel was great. Will definitely be back!
5 out of 5
Recommended
for Couples
by A verified traveller from kent, uk

Cracking hotel - couldn't ask for more

Posted 03-May-2015
Pros: Quality and selection of food available I think was the highlight.
Cons: Fresh drinking water daily would be good.
Location: Hotel is walking distance to the beach and shopping centres. The old port is just along the promenade if you want a little earthy experience.
We've just spent a week at the hotel and can truly say that we couldn't have asked for anything else. Great location, good food and top staff through the hotel. Room was clean and tidy - could do with fresh bottle of water every day rather than just first day but only a small point. We took the bed & breakfast option which allowed us to experience the other restaurants on the grounds - portofino restaurant was superb. Poseidon was too expensive and limited menu choice. Buffet breakfast was the best ever! Would love to go back again.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Great staff, great location, noisy rooms

Posted 03-May-2015
Pros: Staff were great, and the pool lovely.
Cons: The room I was in was looking a bit tired, and was noisy because of the poor sound insulation.
Location: The location is lovely, right on the sea with great views along the coast. There's both posh shops, and tourist ones nearby. And a market on Sat/Thurs
Went as a solo traveler, and overall had a good time. But, the sound insulation between the rooms is dreadful and if you have even moderately noisy neighbours you will hear them all the time. Also, the balconies/patios are not smoke free, so smoke can drift into you room if you have the door open when the neighbours are smoking. The pools and facilities are lovely, the staff were super, especially the girls in the buffet restaurant. The food was good, but slightly monotonous. Buffet breakfast was great, but the only lunch option was the table service restaurant as the buffet wasn't open for most of the days I was where. The food is fine, but limited, so eating out was tempting even though I was all inclusive. The evening buffet was okay for choice, especially the desserts and starters, but the mains were not great as they were samey every night. That said the steaks cooked to order were lovely, as was the fish, but the veg to accompany them weren't fab. But don't be put off, it's a nice place, worth doing All inclusive.
2 out of 5
by A verified traveller from Yorkshire England

Close to access to the beach

Posted 24-Apr-2015
Pros: The décor and the appearance
Cons: The quality of the rooms, the sound proofing , the room facilities and the quality and pricing of the food on offer.
Location: Location is fine the main thing to do is sun bathe, play on the beach and walk along the promenade.
I found this hotel to be very disappointing to what I expected. The appearance of the hotel is very impressive as is the reception area and the check in procedures etc. The room we were given was a third floor room immediately next to a stairwell. The noise insulation was terrible and we could hear every person using the stairs. We could also hear every movement from the rooms adjacent and above including toilet usage etc. The room whilst very clean and pleasant appeared very dated and only one single plug socket was available. There were no tea and coffee making facilities and even the drinking water was charged at exorbitant rates. The shower was fed from the bath taps and was very hard to regulate with very little pressure. If we had had children the temperature of the hot water could have burnt them when trying to regulate the shower. Whilst we were on a bed and breakfast basis we tried the hotel restaurants and the quality of food was atrocious so much so we ate out in external restaurants. Overall the hotel is no better than 3 star.
5 out of 5
Recommended
for Everyone
by A verified traveller from München

Schönes Hotel in Nähe zu sehr schönem Sandstrand

Posted 22-Apr-2015
Pros: Sandstrand (Playa del Duque), weitläufige gut gepflegte Anlage, schöne Pools, gutes Frühstück und Abendessen
Cons: Badezimmerzustand (noch gut aber nicht mehr sehr gut)
Location: 200 m von weißem Sandstrand und 50m von schwarzen Sand/Kiesstrand
Sehr zu empfehlen für Bade- und Erholungsurlaub. Sehr ruhig uns gut gepflegt.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very comfortable and convenient.

Posted 13-Apr-2015
Conveniently situated with a level walk to all local amenities. The hotel and grounds are immaculate. The hotel breakfast buffet has literally hundreds of fresh, hot/cold and cooked to order options. The hotel security is very stringent, plentiful sun-loungers, parasols and fresh towels. Lifeguards on duty, pool bar and other restaurants very popular. A choice of pools e.g. saline, fresh and outdoor heated (throughout the year), child and baby. A fantastically resourced children's club with own paddle pool and lots of other equipment. Nothing is too much trouble. Response to requests from the room dealt with promptly. 24-hour taxis at the entrance to take you wherever you like. No need to go anywhere else but easy walk to lots of shops from cheap and cheerful to (very) high end designer. Reading room, quiet relaxation 'sitting rooms' set in the grounds, spa, gym, theatre (with 7-night per week entertainment), tennis, mountain biking whatever you want really.