Ratings based on 476 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lancaster, PA

Crowne Plaza Melbourne Beach

Posted 26-Jan-2015
I love staying here my favorite place at the Melbourne Beach
3 out of 5
by A verified travellerfrom Dumfries, VA

Disappointing

Posted 24-Jan-2015
Pros: Right on the ocean. Good breakfast.
Cons: Reception
Location: Located in a residential neighborhood with few restaurants. Need to drive into the town of Melbourne for dinner or shopping.
I booked this hotel for its advertised oceanfront rooms and heated pool. I got neither. The front desk clerk blamed my "partial ocean view" room on Expedia. The pool was closed for repairs. Only one slow elevator for 5 floors. Room OK but on the small side.
3 out of 5
by A verified travellerfrom Minneapolis

Posted 23-Jan-2015
Pros: Staff & view of beach!
Rooms were average, pool was closed for repairs and the food in the restaurant was over priced. Staff was very helpful and everything was clean. So a good stay, not a great stay.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Darmstadt

Hotel am Strand

Posted 17-Jan-2015
Pros: Die Strandlage, der Blick aufs Meer.
Cons: Zustand des Treppenhauses renovierungsbedürftig, Restaurant sehr nüchtern eingerichtet.
Location: Super Lage direkt am Strand, schöne Bar mit Blick auf das Meer.
Gute Lage am Strand, schöne Terasse. Personalorganisation stark verbesserungsbedürftig. Schöner Strand. Frühstück durchschnittlich, Präsentation in beengter Umgebung, war im Preis inbegriffen, fraglich ob das Frühstück einen wirklichen Gegenwert für den Preis darstellt falls nicht schon inbegriffen.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami Florida

visiting with friends

Posted 13-Jan-2015
Pros: location; price; food
Location: driving distance to Kennedy space center, which we adored and drivable to orlando
the location is fabulous and the restaurant was great, loved the food. would go back
2 out of 5
by A verified travellerfrom New York

They were accommodating after many issues

Posted 11-Jan-2015
Pros: the suite was very comfortable, the food, in the restaurant, once they fixed the issues, was delicious. each meal we had there, was great!
Cons: female staff are intimidating and not very customer friendly..the male staff was incredibly nice
Location: the beach is super nice, and the deck overlooking the beach is wonderful
First we are given a room right across from the elevator...no sleep night one! Moved the next day (many of the female staff were a bit "attitudy" towards my daughter and I. Second room, better location, cleaner, day 2 overnight, got sleep..day 3 toilet is broken and won't flush....moved to a very comfortable ocean front suite (all of the rooms should be this comfy). The suite was clean and big, however, the furniture was old and worn, the coffee tables scratched up The male staff at the desk were very polite and pleasant. We ate dinner at the restaurant, there were 8 of us. The server was rude, and acted as if we were bothering her. We were given 2 steak dinners, one was beautiful and the other they handed out a piece of fat. When we asked about it, the server was rude, and the manager? came over. We told him that first of all we ordered the same steak as our friend and look at the difference.the manager? was super nice...he told us they gave us the "end cut" indicating that this was special piece???and then mentioned that they were opening a new roast for us..translation......we didn't want to open a new one at the end of the night, so we hoped you wouldn't mind this nasty one..the hotel fixed all of the problems that we encountered, but we felt like we were a bother to this hotel. They should make sure that they are putting their best foot forward in the first place,not having to fix things after the fact.
3 out of 5
by A verified travellerfrom ilicitanos en el mundo

vacaciones de Navidad

Posted 10-Jan-2015
El hotel esta enfrente de la playa, lo único que no nos ha gustado es que la piscina le da la sombra en todo momento. Los colchones de la habitación para mejorar y si quieres salir del hotel tienes que hacerlo en coche.
2 out of 5
by A verified travellerfrom Germany

Very disappointed!!!! Motel style!

Posted 08-Jan-2015
Cons: Needs to be renovated!Staff couldn't offer us a clean room, only if we would pay for it. That's unacceptable!! Bad service on top of the bad condition
I was looking forward to staying in that hotel. But this was not what I expected and definitely not what am used to getting in a 4 star hotel. It is more like a 2 star motel. I went there with my family and we booked two rooms, both of them had mold in them, they weren't clean and everything just looked worn out. We talked to a person at the front desk about that and he ended up giving us other rooms, but they were in the same condition. He also told us that they apparently renovated the rooms 1,5 years ago but the ocean air makes it moldy and dirty fast. He mentioned that the rooms in the second building are in a better condition because this one is closed and not in the motel style like rooms in the building we were staying. We would've needed to pay more to get one of the rooms in the better building which is something really disappointing. I payed almost $200 for one night and especially considering that I expected to get a nice and clean room and I find it unacceptable that they want me to pay more in order to get a room without mold and something thats not worn out. After accepting this disappointment we wanted to get food at the restaurant/bar but right at that moment when I was about to ask for the menu I overheard a guestto returning his food under protest because it was "unacceptable" and he would not "eat something like that". That's when we decided to go out and get food somewhere else.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beach front

Posted 04-Jan-2015
Pros: Location and staff
Cons: Clean the stairwells
Location: Beachfront and not far from Kennedy space center
Nice facilities that need a little attention. Just a bit visibly worn.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Dec-2014
When we arrived, we were given the wrong room but after speaking with the front desk, the issue was solved. The staff was courteous and friendly. The hotel was very good, too bad we arrived at night and had to leave early in the morning, but without a doubt will return.