Ratings based on 597 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Florida

Nice hotel, but lacking.

Posted 10-Nov-2014
Pros: Location
Cons: Guest services, politeness, and the food!!!
This was the one disappointments of an overall excellent trip to Europe. While the hotel itself was good, the services seems quite lacking. The food at the hotel resturant was some of the worst I've had at a major hotel chain. Guest services seems to be hit and miss...and very confusing at time (no one really knew times for airport shuttles services ... and didn't quite seem to care if they got time wrong).
4 out of 5
Recommended
for Everyone
by A verified travellerfrom new orleans

A regular visit with some problems this time.

Posted 06-Nov-2014
I stay here twice a year and it is a nice international business style hotel, nothing fancy or atmospheric. It is a quick shuttle ride away from the Charles de Gaulle terminal and that is why I stay here. I've been coming for ten years or so. Rates are cheaper on the weekend which is when I always stay. It is quiet and comfortable. A good place to get a good night's sleep before a long tiring plane ride the next day. Room service is OK. The steak was a bit tougher than usual. Last time I complained that there was little turnover in the movie selection. This time the whole system was down for the hotel. I did manage to get one movie eventually. The breakfast is a bit overpriced and has no table service. Even coffee and tea is now self serve. May try the continental breakfast in the room next time. Front desk staff are uniformly nice and helpful. The restaurant staff could use a little hospitality training. Room service people are nice. I'll stay here again for the reasons mentioned above.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great airport hotel

Posted 04-Nov-2014
Pros: Close to airport. Friendly staff
Location: Airport convenience
Short stay, very convenient for airport transfers, but comfortable with all required amenities. Meals were good. Friendly and helpful staff
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cambridge UK

Convenient Hotel for airport and metro access

Posted 13-Oct-2014
The overpowering smell of tobacco smoke hit us at when opening the door of the first bedroom we were given although it was a non-smoking room. Reception eventually upgraded us to a much better upgraded room and we were very comfortable.
Comment from Hotel Management
15-Oct-2014 by Juliette, Hotel Management
Although you have departed feeling somewhat satisfied with your overall experience I am concerned with regards to your feedback on a bad odour smell from your room. I can assure you that I have shared your comments with the housekeeping department, and this shall be investigated as a matter of urgency. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom East Coast USA

Very convenient to CDG Airport

Posted 06-Oct-2014
Pros: Convenience, nice Hilton bed and bathroom.
Very convenient CDG Airport hotel. In between terminal 2 and 3 and train station.
Comment from Hotel Management
14-Oct-2014 by Juliette, Hotel Management
It’s always wonderful to hear that our guests enjoyed our convenient location . We look forward to having you stay with us again soon and we thank you for your gracious review of the Hilton Paris CDG Airport
2 out of 5
by A verified travellerfrom Wales

Disappointing end to our visit to France.

Posted 05-Oct-2014
Pros: Large room with a lovely bathroom...with a bath☺
Cons: More staff, when you are aware of guest numbers in advance. A better organised shuttle service. Better complimentary room services. Cheaper drinks!
I'll cut to the chase...A lovely large room with a view, however there were no complementary snacks on the tea tray (and we were hungry after a long journey), only one English breakfast tea bag (between two of us), no spoon and only 3 tiny cartons of milk. Dinner service was slow (no fault of the staff, just not enough of them) and had to ask twice and wait for a jug of water. The food and especially the drinks are wildly over priced - €18 for gin & tonic! If you want to use the shuttle service for a morning flight, leave plenty of time. Not very organised with some people waiting up to 40 minutes despite being told it's every 15 minutes. Luckily we left enough time and only just managed to get to check-in on time. I must praise the shuttle drivers though, as they were very concerned and stressed that people may miss their flights. Again, not enough staff. We wouldn't stay again...
Comment from Hotel Management
15-Oct-2014 by Juliette, Hotel Management
Thank you for sharing details about your stay with us. All of our department leaders are taking your words with care and considerations to ensure we are able to address any issues that require immediate update and attention.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

Great airport hotel

Posted 01-Oct-2014
Location: Hilton is next to the RER station. RER gets you to St. Michele/Notre-Dame in some 50 minutes (but just pop out - don't try to switch to Metro)
My wife and I crash for a night at Hilton CDG every four or five years as the case may be. The hotel is very well designed and carries a pleasant ambient atmosphere. Feels like you are getting more than you have paid for every time.
Comment from Hotel Management
14-Oct-2014 by Juliette, Hotel Management
Customer care is amongst our highest priorities and it is always gratifying to receive such praise, especially from regular guests. I will be pleased to share your comments with our Team.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location right next to CDG airport

Posted 25-Sep-2014
Pros: The cleanliness and comfort
Location: Excellent for an early flight out the next morning or a late flight in to CDG Paris
So easy to get a tram right in CDG to Terminal 2 then-- the only problem was there were no signs as to where to walk but once I asked I was shown right where to go. It was so nice and I was able to get excellent rest before a very long trip home due to the Air France pilot strike! Everyone was very polite and helpful!
Comment from Hotel Management
14-Oct-2014 by Juliette, Hotel Management
Thank you so much for your feedback and I’m very glad to hear you found our staff to be polite and helpful! We hope to welcome you back again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Nice Hotel very near CDG Airport

Posted 22-Sep-2014
Pros: Location, friendly staff, good shuttle service, soundproof rooms
Cons: Offer free WIFI service to guests
Location: We were only there for one night to catch a plane and did not visit local attractions.
We were only at the hotel for one night as we were catching a plane the next day. The hotel was very comfortable and the rooms were sound proof so you did not hear planes taking off and landing. The staff were friendly and helpful. The cost of the WiFi was a high and the only hotel that charged in a three-week trip to Europe.
Comment from Hotel Management
23-Sep-2014 by Juliette, Hotel Management
It was truly a treat for us at the Hilton Paris CDG Airport to have been able to create such a positive experience for you. Thank you for kindly acknowledging our staff’s efforts within your review. We hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hilton

Posted 21-Sep-2014
Pros: Convenient to the TGV and airport.
Cons: Just put internet in all the rooms instead of making us go down to the lobby to use WiFi. Food/drink is extremely expensive.
An overnight stay near the airport.
Comment from Hotel Management
23-Sep-2014 by Juliette, Hotel Management
Thank you very much for your good rating regarding your stay at our property. We would be very glad to welcome you soon back at the hotel.