Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Austin

Horrible service - would not stay here again

Posted 27-Jul-2014
Pros: Checking out
Cons: service. cleanliness
I couldn't believe how bad the service was. I ended up walking back to the lobby and getting my own towels. I also walked into the luggage room to retrieve my own bags. Nobody said a word. Pool was dirty. Couldn't order a drink on the beach (good news is that virtually nobody is on the beach). They seem to close the bar/restaurants based on wind, etc. Fire alarms woke us 2 of 3 nights. Beach area was dirty as well. I felt like a 2 star hotel and not a resort.
4 out of 5
Recommended
for Everyone
by A verified traveller from Airdrie, Alberta

Appeals to the senses

Posted 21-Jul-2014
Pros: Location, ocean, staff and breakfast - serenity
Cons: Think a free shuttle on the hour to strategic points would be worth considering and information on hotel activities could be given on check in.
The sound and smell of the ocean is so appealing and the feel and taste is awesome. The atmosphere is overall very relaxing and the breakfasts, oh the breakfasts are heavenly. The staff is accommodating and very special. I particularly enjoyed browsing through the gift shops. It's an excellent location for a reflective getaway and I recommend it with no hesitation
2 out of 5
by A verified traveller from Canada

Beautiful Property

Posted 17-Jul-2014
Pros: Very nice property. Great swimming pool.
Cons: Unfriendly staff. Dated rooms. Treat all guest with the same respect, for that price it should be a given.
Except for the Bell Boy and the Pool Bar Lady, we found the staff at this hotel.... from front desk to restaurant, to break-feast buffet staff to be very curt and unfriendly... not sure why. This was our first time there as we usually stay at the Coco Reef when visiting Tobago but wanted to give this hotel a try for a few days before going to Coco Reef. As Canadian Trinidians, we felt a bit discriminated upon after noticing that other foreign guest were greeted in a friendly and courteous manner and given welcome drinks etc. while we sat waiting to be checked in. It made me wonder if the local guest were not afforded the same courtesy. To make matters worst we were given rooms at the extreme end of this very large property and on our first night we called the desk to get water and milk for the kids. We were informed not only would we be billed for the items but there was a delivery charge to have it sent to the rooms. Although we booked and paid for a 2 night stay, we decided to leave the next day as we felt very unwelcome and uneasy to say the least. During checkout we were asked if we had a good stay. I replied not really which is why we are leaving. They didn't seem phased or surprised at all and carried on very nonchalantly as if its a normal thing, didn't care to ask why. Hence the reason for this review.
4 out of 5
Recommended
for Families
by A verified traveller

Great location, friendly staff...efficiency?

Posted 15-Jul-2014
Pros: Great pool
A terrific service recovery was, and had to be , performed for room service. The shuttle driver is an awesome character!
4 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad

Posted 14-Jul-2014
Cons: I understand hotels make their money by charging you for anything consumed but I wished there were more water fountains available throughout the hotel
My overall experience was a good one, staff was very helpful and warm from the time my family and I stepped into until we left. This level of customer service did not only occur at the hotel but also at the spa and golf shop/course. My only issue was on checking into the room we noticed our bedroom toilet was not clean, but Housekeeping quickly resolved this oversight.
2 out of 5
by A verified traveller from new york

I'm a frequent traveler visited over 40 countries.

Posted 13-Jul-2014
As a frequent traveler having visited nearly every Caribbean country and over 40 countries overall I enjoyed a luxurious experience. I came with my family here for a luxurious experience however any Hampton Inn or Ramada in America provides a more satisfactory experience customer service at this facilities nonexistent if you're compelled to travel here you will be unpleasantly surprised at the lack of experience at every encounter with the hotel staff. In fact hisses quite surprising that there was such poor effort at attention to the guest given the fact that there perhaps only 20 additional guest during my stay my family and I were here for two weeks.
3 out of 5
by A verified traveller

Best resort in Tobago, but a 3 star anywhere else

Posted 12-Jul-2014
This is the best resort in Tobago in terms of the room, facilities and oceanfront views. But there is a lot still to be desired. The staff does not know what service means, no poolside drink service, must call the front desk several times to get extra towels, must ask for basics like a mug for coffee at breakfast. If the hotel would like to start somewhere, proper training for staff is number 1! The rooms are comfortable but could use some updating. The shower heads are too big for the shower, rust is appearing on the lamps and furniture is roughed up. If you must go to Tobago this is the best of the bunch. If you are open, save yourself time and the opportunity to be treated like a paid guest by going to Jamaica, St Lucia, Barbados or the many other carribbean islands.
4 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad

Great family oriented hotel

Posted 07-Jul-2014
Staff very accommodating and helpful. Family oriented hotel, very relaxing and beautiful. We didn't even want to leave the hotel to venture out. You will need a car to move around should you decide to. Overall great, would recommend and return.
5 out of 5
Recommended
for Everyone
by A verified traveller from england

fantastic hotel

Posted 03-Jul-2014
lovely rooms with sea view very clean and comfortable
4 out of 5
Recommended
for Everyone
by A verified traveller from trini

Great ambience!

Posted 03-Jul-2014
Stayed with my family for 5 dys. The staff took care of our every need with no delays. Michelle front desk is a charm and mr Hollis the supervisor was so kind and accommodating. We loved the breakfast buffet and thoroughly enjoyed the jacuzzi which happened to be right outside our room. I would recommend this to everyone honeymoon, family vacation, relaxation it's for all!!!