Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel Staff was a bit rude. Hotel needs work...

Posted 13-Apr-2015
Pros: the pool and view
Cons: customer service / very pricey and customer service was horrible
Had a great time at the Magdelena Hotel however customer service was not up to par.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom San Fernando, Trinidad & Tobago

Posted 07-Apr-2015
Great Easter weekend stay - quick check-in, quick check-out, good breakfast, quiet and comfortable stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Mar-2015
Shower is a bit small. Other than that, it was a great getaway. Would definitely go back
4 out of 5
Recommended
for Couples
by A verified travellerfrom Barbados

Very Nice place! Recommended!!!

Posted 11-Mar-2015
Pros: Excellent hotel, awesome breakfast buffet, great facilities in terms of pools, rooms and restuarants
Cons: At times we had to request things from the operator more than once. But they did bring them and it wasn't always slow.
Location: Fantastic property but it seems to be on the atlantic side therefore the beach is not nice. The view is amazing and the hotel's pool makes up for it.
I had a great experience at this hotel. Would definitely go again. Very close to the town where all the activities go on. The hotel is self is great and provides everything that you can stay in and enjoy. Rooms were spacious and nice. Even though we checked out in the afternoon and our flight was hours after check out they still allowed us a complimentary room to bathe and get ready before leaving, not before enjoying a final dip in the pool with some poolside cocktails. Love this place.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom United Kingdom

Friendly laid back atmosphere

Posted 24-Feb-2015
Pros: Location and friendly atmosphere
Cons: Cleanliness of grounds could be improved - particularly the beach. Although it is a public beach the hotel could make an effort to keep it litter free
Location: Easy access from airport. Close to Pigeon Point with free shuttle bus provided. Hire a car and tour the picturesque island by yourself.
Our second trip to the Magdalena. Comfortable hotel with friendly staff and an easy going style. Location is great with access to (breezy) beach, golf course and spa facilities. Close to the airport but not at all noisy. Good choice of tasty food even if the breakfast fare tends to overdo the salt a bit
3 out of 5
by A verified travellerfrom canada

Accomadtion

Posted 18-Feb-2015
Pros: Clean and quiet the scenery is beatiful
Cons: I would make this hotel a all inclusive,there's no restaurant near by and the meals in the hotel is very expensive, they should make it affordable
Location: There's nothing to do on this hotel nothing near by
Had a nice time very quiet, had problems getting food to expensive in hotel, had to take shullle bus to beach, the beach at hotel. Cannot use, because water is to ruffe, was told by staff Not to go in beach
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ohio USA

Great time in Tobago

Posted 14-Feb-2015
Pros: I really enjoyed everything I experienced at the hotel. The staff were professional, pleasant and the customer service was excellent.
Cons: Nothing really.
Location: The location is right on the Atlantic Ocean. There is a pretty rugged beach for walking and a shuttle is offered to Pigeon Point. Bikes to borrow.
My experience was great from the time I entered the resort until the time I left. I was there for a two day stay. Check in was fast and pleasant. The bellman, Wendell, greeted me in the lobby, brought me a welcome drink, showed me around the grounds during our golf cart trip to my room. The breakfast buffet had plenty of variety and was good as well as filling. All the other restaurants I ate at were good with pleasant servers. I also highly recommend the spa. I enjoyed a couple spa treatments before I left that made me feel like a new person. The spa staff were very helpful, pleasant and professional. If you want to learn about TT culture, things to do just ask...I learned about Soca and Calypso music from Floyd & Sonya, best parade ideas for Carnival from several staff. The cab driver on the way back to the airport explained some of the costume traditions to me. Lovely people, lovely place!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jan-2015
Pros: Very beautify, from every angle. Blends well with the seascape.
Cons: When I checked in, one card key could not work. Then, I discovered that there is no hot water to the room. It was soon rectified.
Loved the facilities. I like the layout of the hotel. The buffet dinner and lunch was very good.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom caribbean

Hotel' s nice. Tobago is nicer.

Posted 24-Jan-2015
At check-in I was given a standard room as if that was what was booked&confirmed ‎.   I questioned re: my deluxe booking (as based on the airline I took-British Airways' website a standard room is much cheaper).  ‎Thereafter the king-sized bed request was never acceded to for none of the four nights I spent there. Staff tries otherwise, some more than others and some bias to certain guest is obvious.
4 out of 5
Recommended
for Personal Event
by A verified traveller

customer service!!!

Posted 15-Jan-2015 on Hotels.com
The hotel is nice and right in the Atlantic. No real complaints other than the unfriendliness of the staff. Some, I must say, are very friendly as one would hope when staying in a top hotel but others are just frustratingly slow and borderline rude. Just be prepared for that and you'll be ok. Hotel is perfectly nice it otherwise and the food is good.