Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
3.7 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller from Edmonton, Canada

Comfortable Resort Hotel

Posted 15-Oct-2014
Pros: Three pools, excellent breakfast, quiet location.
Cons: Provide a sachet of coffee for every morning, not just for the first day.
Location: Quite isolated, a car is necessary if you need to leave the hotel. Nothing to do other than play golf and soak in the pool. There is a playground.
I was traveling on my own. A quiet hotel most of the time except on weekends when the hotel filled up.
4 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad

Very nice hotel great scenery

Posted 08-Oct-2014
Very good scenery. The setting against the seaside was great. The food was good but a little pricey for locals especially lunch. Overall a good experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad

Clean rooms with comfort

Posted 01-Oct-2014
It was a quick check in and the staff were very friendly. Very clean rooms and confortable ambience all round at the hotel, will be back for Christmas with the entire family
3 out of 5
Recommended
for Everyone
by A verified traveller

Good Hotel...However, food on the pricey side.

Posted 14-Sep-2014
Pros: Easy Check-in, easy check-out, hassel free. Great view of the ocean. Friendly Staff. Free bicycle to ride around the compound.
Cons: Bathroom facilities either need upgrading or repairs.
Location: Close to popular beaches, night club and restaurants.
A nice place to stay. Relatively central to most activities. Safe and secure.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellant Facility!

Posted 12-Sep-2014
We really enjoyed our stay. The facilities were excellent with a good view of the beach from our room. The staff was so friendly and helpful, we really enjoyed talking to them. We ate here the whole time we stayed and the food and drink was excellent. We would come here again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Higher-end Hotel

Posted 07-Sep-2014
This is a first-class hotel. Food at the Kalina restaurant was fabulous and the manager at Kalina was very attentive. The chef even provided an extra appetizer for tasting. Some troubles with the hot water in the shower, but other than that, no complaints.
4 out of 5
Recommended
for Everyone
by A verified traveller

peace and quite

Posted 01-Sep-2014
Pros: we love the location rooms overlooking the beach nice and breezy
Cons: we would of loved to have a kettle in the room
we had a very enjoyable stay at this hotel staff werw friendly and very helpfull we will stay there again we really liked the breakfast wide choice
3 out of 5
by A verified traveller

nice but poor staff

Posted 27-Aug-2014
Pros: the environment and breakfast
Cons: staff training
the first time I stayed at this hotel, I gave an excellent review and when my sister and her family came to visit, I quickly book the same hotel through expedia and got a discount. I put in my credit card information for payment and the rooms were booked. I was not informed of any other payment until I got to the hotel. to my greatest surprise, we were kept at the reception lobby for almost an hour and I was informed: 1. that I had to pay additional fees for the children and a teenager. 2. that they had not taken the accommodation fees even though I booked it since three months 3. I was charged more than expedia gave me. 4. the receptionist could not give us accurate information about the menu, laundry, etc. I was very disappointed because I thought I would get the same result when they just opened.
5 out of 5
Recommended
for Everyone
by A verified traveller

My awesome vacation.

Posted 16-Aug-2014
This hotel caters to their guests comfort like no other. From the moment i arrived until my departure the staff were friendly and courteous to my wishes. The rooms are lovely and food is delicious. This is my favorite hotel thus far
3 out of 5
Recommended
for Everyone
by A verified traveller from GCM

Nice accommodations, staff needs MAJOR training!

Posted 11-Aug-2014
Pros: Property and surroundings
Cons: Customer service
Location: Shirvan WaterMill Restaurant
It is an absolute shame that the staff ruin the rating of this hotel. As the service was poor from check in. Melissa at the front desk and her supervisor Rachel acting like if they were doing me a grand favor by checking me in 1.5 hrs earlier than their regular check in time. And although I told them I was with a Party of over 20 people that was in rooms 111 etc (North Wing) I was placed in literally the last room of the property in the South Wing (room 188). And when I called to get the room changed it was a bigger issue! And they refused to do it. It was only when I complained to my party host did they immediately say they would work on it and changed my room. So there was rooms available on the North Wing...Why could I not be accommodated before pulling rank? Generally staff does not say good morning/evening to you. They clean the pool late. No staff was in the gym (and no towels) on the morning I visited (3rd Aug)...I called the operator for towels as there was about 5-6 persons in the gym at that time. Very decent food at the buffet but again the service sucked. They were slow to bring out the coconut bake and the pieces were small. The juice glasses were almost like shot glasses (yes that small). It's a shame, because its a beautiful property, room comfortable, 24 hour pool access and sufficient parking. Would highly recommend customer service training for all staff! When you stay at Hyatt Trinidad (we went there after) it was like night and day! Excellent service