Ratings based on 26 Verified Reviews

They paid and stayed. We double-checked.
2.3 out of 5
62% of guests recommend
2.4 Room cleanliness
3.0 Service & staff
2.3 Room comfort
2.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Des Moines, IA

Not the best Grand Rapids has to offer.

Posted 10-Oct-2014
Pretty disappointed. The room didn't have an iron/ironing board which I thought was pretty standard these days so I was a tad wrinkly for my meeting the next day. Also no coffee maker in the room or functioning TV remote. The continental breakfast was the worst I've ever seen and was comprised of two options, cereal or bread. There was nothing to put on the bread (that's right, dry bread for breakfast). I consider myself a low standard hotel patron often enjoying 1 & 2 star hotels with ease, but I won't be back to this one.
1 out of 5
by A verified traveller from houston, texas


Posted 12-Aug-2014
Pros: location
Cons: the only thing not to be improved was the man behind the desk he was very nice. Other than that everything needs to improve.
Location: close to the expressway
The floor in the bathroom turned to mud when it got wet, it was so dirty when you wiped your feet getting out of the shower the towel was BLACK.. The room stunk and we went and bought a candle and air freshener for the 3 rooms we rented. The comforter had cigarette burns in it even though they are non smoking rooms. At 8 or so the staff is running around outside yelling back and forth. This is just a horrible place period. Do not waste your money here sleep in your car you will get a better nights rest and it won't flat out stink..
2 out of 5
by A verified traveller from grand rapids mi


Posted 05-Aug-2014
OK not much secerty We didn't feel safe there Too much for room
3 out of 5
for Families
by bazzar1206 from here

No Aircon

Posted 24-Jul-2014 on Hotels.com
We were told on arrival that the aircon system that serviced the whole motel was not working. They asked if we still wanted the room but it was too late to turn it down as it would have incurred the cancellation fee and they could not give us the money back as it was paid for via hotels.com - they would also not refund a little or upgrade the room due to it being roasting hot with no aircon for the same reason. Apart from that, there is a Burger king and petrol station next door for food and drinks.
4 out of 5
for Business Travellers
by A verified traveller

Posted 18-Jul-2014 on Hotels.com
Very good for the price. I would stay there again.
3 out of 5
by A verified traveller

Good for a quick crash

Posted 14-Jul-2014
If all you're looking for is someplace to rest your head for the night, America's Best will suit your needs. The breakfast in the morning is not satisfactory and the rooms were awfully cold - but it was a bed. The night staff was friendly and got us checked in quickly, but the morning/day staff was rather rude. Probably wouldn't choose this chain of motels again.
1 out of 5
by A verified traveller

Only just to sleep

Posted 07-Jul-2014
Run down beat up hotel. Room stunk and basically falling apart.
2 out of 5
by A verified traveller from Grand Rapids,mi

I won't stay here again.

Posted 04-Jul-2014
The room was dirty and smelled of smoke. The room was freezing cold. The manager was courteous about fixing it promptly tho. The girl behind the desk was rude and talking about other guests while i was standing there. Very unprofessional and you could tell she hates her job by her rolling her eyes cuz she had to wait on me. Neighbors were slamming doors and arguing all nite. Very unpleasant experience.
2 out of 5
by buttercup0333

This traveller left a rating score only Posted 24-Jun-2014 on Hotels.com
3 out of 5
for Overnight Stay Before Destination
by A verified traveller

Not too bad for the money

Posted 16-Jun-2014 on Hotels.com
I've definitely stayed in worse for sure. Room smelled like smoke and there wasn't really much bedding on the bed (no top sheet, just a comforter) so it was kind of cold in the room while we slept. But it was easy check-in and out and there weren't any bed bugs as far as I could tell (something I'd seen on a lot of reviews for hotels in the area) so I really have no complaints.