Ratings based on 22 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Not city center

Posted 18-Oct-2014
Pros: nice rooms, staff and bar was ok.
Location: othing to do nearby
long walk to city center andwe were not told therewas parking available. Long walk to Salt Hill. Nothing to do around the hotel.
3 out of 5
Recommended
by RAfrom Dublin

Breakfast service really not good

Posted 23-Sep-2014 on Hotels.com
Stayed overnight. Hotel itself and the room were very comfortable. Bear in mind it is a little way out of the main city, closer to Salthill, not designed for those on foot. Service in the restaurant at breakfast time very poor. Numerous complaints and disorganised stressed surly staff narrowly missing customers as they dove in and out of the kitchen doors, unhelpfully situated directly in the path of customers returning to tables from the buffet. Excruciating to watch.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Minneapolis, MN

Nice place out of city.

Posted 24-Jul-2014
Pros: Our room was very nice and had AC. I heard not all rooms did. The hotel and grounds are beautiful. The pub and restaurant were very nice but slow.
Cons: WiFi connection. Free coffee in the lobby. Plug in for hair dryer in the bathroom.
Location: It's remote on the edge of town on the hill. The promenade is a decent walk. City Center is a long walk. There is nothing but houses near by.
My wife and I stayed here for 5 nights while I was in Galway on business. We wished we were closer to the city center. It's a long walk. The hotel and grounds are beautiful. The WiFi didn't work for a couple days which was a big deal to me since I was trying to work from the hotel. They didn't seem too concerned until I told them we were moving out if they didn't fix it. Irish customer service isn't quite like we are used to in the US, but we noticed that everywhere. I loved the coffee, but had to go to the bar and buy a small cup if I wanted some. Again, don't expect a Starbucks drive through. Overall nice place to spend a few days on a retreat with a spa and health club. It's a little more like going to a resort in the US.
3 out of 5
Recommended
for Business Travellers
by Davisfrom Limerick

Good location

Posted 23-Jul-2014 on Hotels.com
Only spent a few hours in the hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ireland

Near Galway with pool

Posted 22-Jul-2014
It was great everything was perfect. If I had one tiny knit pick it would be when I was checking in and out at reception the girl continued to answer the phone and deal with other people while already starting our transaction then mid way keeping me waiting for up to 10minutes. There was other staff standing nearby doing nothing so it seemed strange one staff was not sea dictated to phone queries. Thanks
4 out of 5
Recommended
for Getaway With Friends
by johannafrom Munich

a bit to walk to the city centre, but ok

Posted 28-Jun-2014 on Hotels.com
Large rooms. Quiet. A bit outdated interior design. 15 min to walk downtown.
3 out of 5
Recommended
for Families
by Kevinfrom California

Lost in the shuffle

Posted 16-Jun-2014 on Hotels.com
The hotel mistakenly canceled our reservation, forcing us to stay at another hotel. The breakfast is mediocre. Overall, the hotel is overpriced and a bit old. We were moderately disappointed.
3 out of 5
Recommended
for Personal Event
by IGibbonsfrom county galway

pleasant location

Posted 03-Jun-2014 on Hotels.com
Hotel was bright and pretty in a very pleasant central location.however, the bedrooms are sprawled over the place. Bed linen was antiquated and pillows were like a rock. quality of service was good.breakfast was fresh and tasty.
5 out of 5
by A verified traveller

GOOD STAY

Posted 30-May-2014
We thought the staff were excellent and the food was great. The room was very outdated. It needs a lot of attention. Bed was most uncomfortable.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 29-May-2014 on Hotels.com