Ratings based on 28 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Sue and Steve from Tamworth Staffordshire

Great Beach front Hotel, friendly staff!!

Posted 08-Jun-2014
Pros: The friendly staff, good food, brilliant facilities and great location
Cons: Nothing - first class hotel with first class friendly staff!
Location: The Hotel is situated right on the beach and in the middle of the bay which makes it extremely accessible for the seafront, bars, shops and nightlife.
We had never been to Benidorm before so we a little apprehensive of what we may find but we needn't have worried. We had a lovely restful break with days spent on the glorious sandy beach and evenings spent visiting the many bars and restuarants close by. The weather was just perfect and the clear blue sea was gorgeous. Old Benidorm offered some beautiful old buildings and the square was particularly stunning. Overall a very nice break that has left us rested and relaxed!!!
3 out of 5
by Jo D

Nothing Marvellous

Posted 17-May-2014
Pros: Location
Cons: Lots--see note
Location: Would not suit young people.
There are good things to say about this hotel. Its location--Excellent, in the heart of Playa Poniente. (Anyone under 40 should probably avoid Playa Poniente, by the way). The staff were on the whole friendly--regrettably the very last staff member I had contact with brought down my score in this regard. On the other hand, the food was pretty mediocre. I was on media pension, got sick of the boring food and was glad to come home and eat my own cooking. The hotel is in Spain, so the kitchen follows the Spanish practices of putting meat into everything, even the "vegetarian" option, and serving everything at tepid temperature. I stayed there in May, I would hate to see the buffet chaos at high season. And the beds--again Spanish style, they were hard as the floor. Supply of things like towels, shampoo etc was quite inadequate for two people. I suspect they put us into a single room! We didn't have a sea view, so all we saw (and heard) was the traffic on Jaime 1 avenue. All in all, I didn't feel this hotel provided great value for money, and I doubt they'll be seeing me again there.
5 out of 5
Recommended
by Ron Paul from hastings

third visit

Posted 13-Mar-2014 on Hotels.com
We will be returning in the autumn.
5 out of 5
Recommended
by A verified traveller

Posted 26-Feb-2014 on Hotels.com
very good enjoyed our stay
3 out of 5
Recommended
for Getaway With Friends
by Lynda8 from Manchester

Good in some ways not so good in others

Posted 12-Feb-2014 on Hotels.com
We arrived latish and were given a room on the 3rd floor. My husband went out on the balcony and came in covered in building dust. We discovered that they were building on the outside of our room a new staircase. We were not told about this on our arrival, there was no mention of it on their website or on hotels.com website - obviously unaware of the situation. I rang reception and asked for another room. I was told there were no rooms available. The following morning we had loud drilling and banging and we went to reception to tell them of our dissatisfaction. We were then offered another room!! Breakfast was served in buffet style between 8 and 10 am. However, on the dot of 10am, the staff began shouting to each other and banging chairs and cutlery. This was totally unnacceptable as there were people still eating. The evening meals was served from 7 until 9pm and once again, at 9pm the staff intimidated the guests by being very loud. Also despite a decent menu, the vegetables were just slightly warm. On the positive side, the rooms were of a good size and there were English channels available. There was a small gym and an inside pool and the outside pool and pool area were nice and attractive.
3 out of 5
Recommended
for Everyone
by Helen from Cumbria

Good Location next to Beach

Posted 14-Jan-2014
Pros: Best thing about the hotel was the location.
Cons: Unfortunately like many hotels the walls were paper thin and we were disturbed by the TV in the adjacent bedroom on late at night.
Location: Next to the beach and the excellent Benidorm promenade. Less than five minutes walk to the Old Town.
This is hotel is at the quieter end of Benidorm but still really close to the Old Town and the beach. We were there in the winter months so the majority of guests were like us pensioners! We only stayed a few days as this was our first visit to Benidorm and we were really just passing through. Many of the guests though had been there for 3 or 4 weeks.
4 out of 5
Recommended
for Everyone
by A verified traveller from lancashire

Xmas break

Posted 04-Jan-2014
Pros: Great staff, clean rooms good location
Cons: The road was a little noisy, double glazed windows would have helped
Location: Right next to the beach, in a nice location, 5 minute walk to all the shops & tapas bars, well out if the way if all the noisy English bars.
The staff were very helpful & friendly. The hotel was very clean our room was cleaned daily. We only stayed for breakfast there was a good variety of food for all tastes. I would recommend the hotel, it was in a great location for us just a 5 minute walk from all the tapas bars, which are well worth a gist
5 out of 5
Recommended
for Everyone
by Fran from uk

PERFECT

Posted 14-Dec-2013
Excellent location Staff very helpful Room superb But ask for a sea view on the top floor Food was superb as was the entertainment Can't find anything negative A definite plus Never been to Benidorm before or used this hotel chain Will definitely book again next year
5 out of 5
Recommended
for Everyone
by A verified traveller

Superb hotel very close to beach

Posted 30-Oct-2013
Hotel very handy for all local activities and beach Lovely and clean and comfortable with friendly staff
4 out of 5
Recommended
for Everyone
by Dee from london

Lovely hotel overlooking the beach

Posted 20-Oct-2013
Pros: The location and not too noisy.
Cons: The mattresses are uncomfortable.
Location: Very lose to the beach and old town shopping and the point.
We had a fantastic stay at the hotel.The food was excellent and the menu was varied to suit all tastes.The staff were very helpful and friendly.The evening entertainment was also enjoyable It is important to let customers know that the wifi signal strength is not brilliant in the bedrooms. The bar area has a good signal if you have to do any work. We will be going back to the same hotel next year