Business travellers can save preferences, find flexible, business-friendly stays, rebook preferred hotels and earn rewards for future trips.

Hotels.com® today launched a new business travel experience that helps travellers book and manage work trips more quickly. Rolling out globally on the Hotels.com website and app, travellers can switch to a personalised business travel mode, find hotels that match their work travel preferences and earn rewards for future stays.

The new tool comes at a time when business travel is growing. New research from Hotels.com found that one-third of Brits travel more frequently for work than they did before the COVID-19 pandemic.*  

“Business travellers book differently than leisure travelers. They book last-minute, decide in minutes, and need flexibility above all else,” said Hari Nair, Senior Vice President and General Manager of Hotels.com. “For years, they’ve been quietly choosing Hotels.com anyway for the flexibility, the property selection and the rewards. Now we’ve built an experience that’s actually designed for how they travel, not just tolerant of it.”

What the Hotels.com business travel experience offers 

Business travel on Hotels.com is designed for those who book work trips on their own and want work travel to be simpler and more rewarding.  

Rebook a preferred hotel quickly 

With Quick Rebook, business travellers can rebook a preferred hotel in a few clicks. 

Create a personalised business travel experience 

Travellers can select their preferred property features and amenities, from cancellation policy to maximum nightly rate. When business mode is switched on, Hotels.com uses those preferences to show pre-filtered results. 

For example, preferences can include: 

• Fully refundable stays 

• Breakfast included 

• Gym 

• Star-rating and guest-rating  

• A maximum nightly rate based on company policy 

Earn rewards from work trips 

Members can earn rewards on business stays that they can use on future travel and earn £100 in Hotels.comCash after staying 10 eligible nights. Plus, with Save Your Way™, you can choose how to save: Use your member discount to save at booking or bank that discount as rewards for a future trip — no blackout dates, no gimmicks. It’s travel on your terms. 

Find flexible stays 

Travellers can filter for fully refundable stays to keep plans flexible, often allowing travellers to cancel up to 24-48 hours ahead of check-in.** 

Get support around the clock 

Customer service is available 24/7 by chat and phone to help travellers make changes or get support with bookings.  

Easily switch between leisure and business travel  

Travellers can check a box at the start of a search to go into their personalised business travel experience. Either way, their trips and rewards remain together in one Hotels.com account.  

Access member discounts 

Members save up to 20% on thousands of hotels, while Platinum members unlock even deeper discounts, making travel budgets go further. 

Get hotel perks without hard-to-achieve status 

Members receive perks at VIP Access properties, with no high-status threshold required. VIP Access hotels are highly rated by guests and offer benefits like room upgrades and food and beverage credits.  

Business Travel Trends 

Business travel continues to grow and travellers are prioritising booking experiences that deliver both efficiency and value. In fact, 27% of respondents report travelling more frequently today than they did prior to the COVID-19 pandemic. 

Demand is especially strong in May and September as the busiest months for corporate travel. When staying in hotels for work trips, business travellers most value complimentary breakfast (51%), room upgrades (32%), and early check-in or late check-out options (26%).  

Business travel on Hotels.com is available from 1 September 2026 through the Hotels.com website and app, where supported. Travellers can learn more at Hotels.com. 

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Frequently asked questions about business travel on Hotels.com 

Q: What are the new Hotels.com business travel features? 

A: Hotels.com’s business travel feature is a personalised experience for self-booking business travellers. It helps travellers search for hotels using saved work-trip preferences, find flexible booking options, rebook preferred hotels, and earn rewards on eligible business stays. 

Q: Who is business travel on Hotels.com for? 

A: It is designed for business travellers who book their own hotel stays and want tools tailored to work travel, including saved preferences, flexible booking options, quick rebook and rewards for eligible stays. 

Q: How does business mode work on Hotels.com? 

A: Travellers select their business travel preferences once, then switch on business mode when they begin a work-trip search. Hotels.com uses those preferences to show more relevant hotel results, including options that match selected amenities, ratings and nightly-rate limits. 

Q: Can travellers earn rewards on business trips? 

A: Yes. Eligible business stays can earn the same rewards that Hotels.com members can use toward future travel. 

Q: Can rewards earned from work trips be used for personal travel? 

A: Yes. Rewards from eligible business stays can be used toward future personal travel. 

Q: Can business travellers book refundable hotels? 

A: Yes. Travellers can filter for fully refundable stays. Cancellation policies and deadlines vary by property and rate selected, so travellers should review the specific terms before booking. 

Q: Can travellers use Hotels.com for both work and personal trips? 

A: Yes. Travellers can switch between business and leisure modes and manage both types of trips and eligible rewards in one Hotels.com account. 

Q: How does Quick Rebook help business travellers? 

A: Quick Rebook lets travellers returning to the same destination rebook a preferred hotel in a few clicks, reducing the time needed to arrange repeat work trips. 

Q: Where can travellers access it? 

A: Travellers can access the experience through the Hotels.com website and app, where supported. 

Q: Is customer support available for business travel bookings? 

A: Yes. Hotels.com customer service is available 24/7 by chat and phone for booking support and changes. 

Q: Are hotel perks available on a first stay? 

A: Members may receive perks on their first eligible stay at participating VIP Access properties. Benefits vary by property and may include free parking, room upgrades, and food and beverage credits. 

Q: Are cancellation terms the same for every hotel? 

A: No. Cancellation policies and deadlines are determined by each property and vary by booking. Travellers should review the applicable terms before completing a reservation. 

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*Survey of 2,000 US adults who U.K. adults who have travelled for business in the last 3 years (domestically/internationally) from 4th to 12th July 2026. 

** Fully refundable/cancellation policies are determined by the property and vary.