Isla Contoy Yoga Holidays

Exceptional service.

The resort was nice. The rooms were not updated and the pool really needs to be retiled. It’s not accesible for people with disabilities or older people as there are tons of steps and stairs that aren’t too noticeable sometimes and they have very slippery types of flooring. They aren’t very welcoming upon reception, but other staff are really nice. Time share people are setup right in front of elevators so they can stalk you every time you go to your room. The resort also needs more and bigger elevators. However, the food at the restaurants are amazing! We ate dinner at Cocoa twice! You use the app to make dinner reservations, but many restaurants are also open for breakfast and lunch and you don’t need a reservation then. I love how you have many options because of the attached sister hotel next door. The shows at night were wonderful as well. The Mexico show was beautiful as well as the Afro acrobats and fire show. Being that it’s sargassum season, it was nice to have that clean beach area that was shallow with minimum waves. The resort is also next to the Xcaret Ferry so we were able to walk there and catch the ferry to spend a day in Isla Mujeres and then walk back. There is pharmacy, a store, and a taco place right across which was handy. The public transportation bus stop is nearby as well which helped us visit other beaches in Cancun one day as well. The resort also has a great coffee shop includedIt was a great resort catering to families. Not a crazy party resort.

It was clean nice staff and pool the food not so good specially the breakfast and also didn’t like that they don’t specify when you make your reservation about the limited access to the restaurants is all inclusive only in the name but when you get there the history is different.

Nos hospedaron en el Sens y no en el Grand Oasis Palm. Nos dijeron que la habitación tenía tina por un beneficio pero no fue así. La comida en los buffets es muy rica y en los restaurantes con reservación también, muy buena. Los meseros son sumamente amables. El servicio de snacks y bebidas en la piscina es deplorable así como los de los restaurantes sin reservación. Solamente tienen a UNA persona atendiendo, son filas ENORMES para obtener una bebida y lo hacen de mala gana (sea servir algo de tomar o de comer). El sistema de intercambio de toallas no es enfocado en el cliente, se debe devolver las toallas en el mismo kiosko donde se retiran y el sistema es en papel y en lápiz, pero las reservaciones para los restarurante se hacen a través de una app de la cual hay que estar pendiente sino te cancelan la reserva. Los horarios de los restaurantes no están claros ya que no todos están abiertos y no indican en la app si solo son para adultos o no. Mi cama apestaba a orines, pasé dos malas noches gracias a ello mientras identificada el problema. La almohada y las sábanas y cubrecolchón estaban apestosas a orines del huesped anterior. Si no fuera por la comida, las instalaciones bonitas y los meseros amables, no lo recomendaría en lo absoluto.

The resort is one of the cheaper options and you get what you pay for. The food was decent , if you book the oasis palm you only have a few A la carte restaurants to choose from, the rest you have to pay for just fyi.They had shows and activities most of the days. The beach area is decent. There’s always a wait in line whether it’s to check in or buffet, even when waiting for the elevator. The check in process was very frustrating, had a super early flight + a long wait at the airport, then arrived at the resort around 2pm (check in was 3pm). They gave us our wristbands and were told to return to the check in lobby at 3:30 pm to receive our rooms and activate our wristbands but so did about 30-40 other guests. We were exhausted from the early flight didn’t get our rooms until 4:30-5pm. We had to return a few times to the lobby by stairs because wristbands were not activated correctly. Other than that issue everything was okay. There is staff that is by the elevator offering pirate ship boat rides for free but they are trying to sell timeshares. Overall the resort is okay. I give it a 3/5 Stars.

Gracia, Mishel Josmar, Jesús were absolutely amazing along with all of the other staff - everyone was so kind, smiley & were trying so hard to please all guests!

Service was phenomenal and the hotel was luxurious and clean. Would definitely stay again!

Lovely property. Staff went above and beyond to make it a memorable stay. Resort is quiet and secluded. Food was amazing.

Cleane, excellent staff

Everything was amazing! Highly recommend.

Beautiful hotel. Love the arts.

Cleane, excellent staff

Overall great! Playmakers and rest of staff are great!!!, only downside was buffet area was very hot during lunch, ac could not keep up, and also need more bartender working at the swim up bar, only had 3 bartender they cant keep up , waited 15mins for a drink never had a bartender even walk by where i was at in the pool bar, then i got out of the pool to wait over 5 mins more to get one at the outside pool bar, was not staff fault, more a poor mangenment only having total of 4 bartenders working that huge bar. during main pool party times. Bash Dj need to stick to more of what the theme night are and songs that relate to them, first 30 mins he does then it the same old tracks they play everynight just in a different order, you can tell it gets old to all the people that been there more than 2 nights instantly kill the mood and dance floor starts to empty.

Service was phenomenal and the hotel was luxurious and clean. Would definitely stay again!