North Fort Worth Waterpark Holidays

Old-ish location? Checked in about 11pm after a long flight. Exhausted and just wanted to sleep. Trekked all the way up to room. But room cards not working to access room. Went to hallway phone to call front desk. Just rang for forever....no pickup (I knew there were at least 3 people there at the front desk). So, had to wheel my luggage all the way back down to front desk (this is a big hotel with different wings!). Sure enough, there were 3 people there. I told them i had called from the hall phone repeatedly. Their reaction told me it was a familiar experience/occurence for guests....they simply just opted to put me in another room, and called the maintenance tech to repair the door locks. No follow-up after that. The service just did not match with the stars and price for this location.

Have plenty of extra money w you

Cool room just dirty for how much I paid to get a suite. Stains everywhere even on the curtains.

Cool room just dirty for how much I paid to get a suite. Stains everywhere even on the curtains.

Everything was perfect, I had the laziest day in the lazy river! Thank you James for helping me with my bags! Very patient, kind and helpful. I will plan to do a staycation here after school starts every year!

We had a disappointing experience and when brought to the attention of management, no one addressed it. Extremely disappointed!

Really beautifully hotel I would go back 100%