Rio Celeste Waterpark Holidays

Free breakfast everyday, both including typical Costa Rican breakfasts, as well as pancakes for those who prefer a breakfast from home. The thermal springs were the best!! Especially the swim up bar (helps save money on commuting to other thermal springs as well as the entrance fee) Staff were wonderful! Sweet and helpful at recommending restaurants and activities:) Transportation from the airport to hotel was $225, so great to split between 5 people.

very pleasant place for a relaxing vacation.

We enjoyed the whole stay at this property. It’s absolutely beautiful, friendly and a perfect location to enjoy the nature.

The view is obviously incredible, which is what the resort relies on. The staff were nice enough, but lacked management and training in certain areas. Had they been more attentive, we would have spent more money. The food was well cooked but the menus are a little odd. After paying so much to stay at the hotel, it's then disappointing to have to compete with public visitors to get tables in the restaurant. I'm shocked the property has been open less than 10 years; it needs a lot of maintenance. The water pressure is non-existant (shower is disappointing and even worse when irrigation is running), tiles are missing in both the main and the in-room pool. The main pool needs a deep clean, moss and black mould in the grout lines (black floating around in the pool). Shortage of pool towels, which have seen better days. Our bi-folding patio doors only partially opened, and we heard others talking about the same by the pool. We visited in dry season so whilst not expecting lush green landscaping, lights, wiring and irrigation all out the ground was disappointing to see. The areas behind the pool where nobody looks and between rooms is littered with rubbish and buiding materials. Whilst not the hotel's problem, the little make-believe town of Las Catalinas is extremely overhyped. Its still being built and its nothing. It reminded us on a Disney back lot set. Fake buildings with nobody in them. The beach and sea are lovely but quite busy with locals and visiting tourists.

This hotel was beyond our expectations. The staff was very friendly and accommodating. The most we’ve ever experienced and we didn’t want to leave, EVER. Highly recommend!

Brand new. Great staff

very pleasant place for a relaxing vacation.

Overall, the property was beautiful, clean, and well maintained. The wildlife was a highlight of the stay. We saw monkeys, a sloth, lizards and many different types of birds, which made the experience feel especially unique. The hotel itself was peaceful and never felt overly crowded, which was a major plus. The main drawback was the service, which was consistently slow throughout the stay. From check-in to being seated and served at lunch and dinner, there were noticeable delays. At the wet bar, I waited about 15 minutes before the bartender was able to take my order. It did not seem to be a reflection of the staff themselves, but rather that the property appeared understaffed, especially at the restaurants and bars. Checkout was similar, with only one person at the front desk managing both phone calls and guest departures. The food and drinks were very good and clearly well prepared, though they felt overpriced given the level of service. Overall, the property itself was lovely and the setting was memorable, but the staffing and service experience did not quite match the price point. Note: If you plan to drive, be extremely careful as there were a lot of cars parked on the side of the road by beach goers, making it narrow and dangerous with oncoming vehicles.