Beach Cities Jacksonville Waterpark Holidays

The building is beautiful and is situated right by the St. John's Riverwalk and the Friendship Fountain, which are gorgeous. It was quiet and the room was clean. However, the bathroom was very small and the tub/shower was very awkward and difficult to get in and out of safely. There was no counter space and it was difficult to get hot water without losing water pressure. There was no refrigerator in the room and no streaming options on the TV. Overall, since we had other things to do in Jax and spent a limited amount of time in the room, we just dealt with it, but it was far from the best hotel experience I've had.

Great service, clean property, very professional staff.

Perfect location and room for our 2 day stay.

The Omni resort is very beautiful and has wonderful amenities, but the villa we stayed in was a building on the property where the units are privately owned. The building we stayed in is in great need of structural repairs. The gardens are all very old and dead. The outside trash bins around the pool area were overflowing and never emptied for the whole time we stayed. The unit itself is very dirty and smells very danc and musty, it has maybe a 28 inch tv that was very old. Please beware of this unit.

Deidra went above and beyond for customer service. We will be back because of her.