West Carinthia Waterpark Holidays

Check in was a very good experience, friendly helpful staff, although it was a bit disappointing that our room wasn’t ready at around 3:45. OK, website says 4… Parking situation was another matter, from a staff and systems perspective this needs some changes. It’s a complicated system and they do not provide a concise set of instructions to take with you or make a snapshot of. Our biggest gripe was the unfriendly, hostile nature of the underground parking lot attendant (tall, thin, in his 50’s) at around 07:00. Rapid speech, arrogance, “our system works perfectly”, and loudness got to the point where I nearly stepped out of the car for a more thorough confrontation which he came very close to earning. My German is good so I understand what was being conveyed. Other than that…no issues.

The front desk person Peter was incredible. Very accommodating, always smiling and interactive with us. When a timing mistake for transportation was made to get to the Rammstein concert Peter quickly solved the issue. Made us feel welcomed

Outstanding staff, large room, best shower all holiday, beautiful grounds with lake across the road. Will definitely return.

The front desk person Peter was incredible. Very accommodating, always smiling and interactive with us. When a timing mistake for transportation was made to get to the Rammstein concert Peter quickly solved the issue. Made us feel welcomed

The best thing about this hotel is the lakeside club which is across the road and offers a relaxed swimming and loungers. Our room was dark and was tired. The carpet was fraying and there were no facilities other than water. It was quite noisy being close to the road and did not match the images on the website. The building and courtyards are unique and interesting historically and the breakfast was very good. A mixed review for a mixed experience.

Check in was a very good experience, friendly helpful staff, although it was a bit disappointing that our room wasn’t ready at around 3:45. OK, website says 4… Parking situation was another matter, from a staff and systems perspective this needs some changes. It’s a complicated system and they do not provide a concise set of instructions to take with you or make a snapshot of. Our biggest gripe was the unfriendly, hostile nature of the underground parking lot attendant (tall, thin, in his 50’s) at around 07:00. Rapid speech, arrogance, “our system works perfectly”, and loudness got to the point where I nearly stepped out of the car for a more thorough confrontation which he came very close to earning. My German is good so I understand what was being conveyed. Other than that…no issues.

The front desk person Peter was incredible. Very accommodating, always smiling and interactive with us. When a timing mistake for transportation was made to get to the Rammstein concert Peter quickly solved the issue. Made us feel welcomed