Heart of England Waterpark Holidays

Firstly, the property is not a hotel . We found it difficult to locate it . It is a small private apartment with 3 small bedrooms bed rooms and 1 common bathroom for all . As advertised during the booking , we could not find a lounge ( except for a ground floor living room ) or place to sit and relax , watch tv or enjoy a cup of coffee . There are no bar and restaurant as advertised. No swimming pool or playing place - as seen in the advertisement . There is a kitchen but it is not useful for the guest . Our booking was for 4 adults and 3 children and accordingly they offered as 3 bed rooms . When we reached to the property for check-in. It was not ready . The previous occupant had a pet and such required cleaning was not done . The property was smelling cigarette. We left the property for the cleaning to be done and returned in the night . To our surprise we found somebody sleeping on the ground floor . The building main door was opened . And our personal belongings were on the first floor - serious breach of security . We called Taj to explain the situation- but he was no helping , rather rude. He promised as an extra bed, we could not find it anywhere. The three beds were not enough to accommodate 7 members . I don’t know why you people accept this reservation when it was not suitable for a family . Somehow we Managed the night and checked out by 10.15 . How can you consider this property as a Hotel . This is my first experience with Hotel.com and it was terrible.

What a lovely hotel. The common areas and gardens are delightful, but nothing compared to the staff. Super friendly, super helpful.

This hotel was amazing, breakfast was always hot and fresh!! Food tasted great. The room was spacious and very clean, ac could be set at the temperature you wanted. Gym was very clean and smelled nice.

The receptionist was lovely and offered to run us through Manchester’s attractions. We loved the rustic interior of the room and the aircon was easy to navigate. Thanks for having us :)

Lovely 2 night stay. Very helpful and friendly all round.

A wonderful stay. This spa is out of this world.

This hotel was amazing, breakfast was always hot and fresh!! Food tasted great. The room was spacious and very clean, ac could be set at the temperature you wanted. Gym was very clean and smelled nice.

What a lovely hotel. The common areas and gardens are delightful, but nothing compared to the staff. Super friendly, super helpful.

My husband and I loved this hotel. Great location. The staff was very helpful and accommodating. Room was clean. Great breakfast selection. Would definitely stay there again.

Room was small but clean a fan was provided would have liked air conditioning. Staff were very helpful and gave us a ground floor room we would use this hotel again there is noise from underground but it didn’t bother us

My husband and I loved this hotel. Great location. The staff was very helpful and accommodating. Room was clean. Great breakfast selection. Would definitely stay there again.

This hotel was amazing, breakfast was always hot and fresh!! Food tasted great. The room was spacious and very clean, ac could be set at the temperature you wanted. Gym was very clean and smelled nice.