Guelmim-Es Semara Ski Holidays

The best hotel I have ever been to , very clean and well organized , stuff very professional.

Good hotel, friendly staff. We picked it given its approximate location to town.

Extremely disappointing and stressful experience. We travelled from London with our 3 young children aged 3, 5 and 6. Our Expedia booking was incorrectly generated showing only 2 adults, with all 3 children missing. We only discovered this on arrival. Reception initially told us it would cost around £1,200 extra to add the children. I reluctantly agreed, but was then suddenly told we had to pay around £2,500 extra because 5 people required 2 rooms. We had already paid around £2,100, so our 7-night stay ended up costing approximately £4,500. Our youngest is only 3 and sleeps in a cot, so a second room was of little practical use to our family. I explained that I couldn't immediately arrange such a large unexpected payment and asked to pay the next day. I also asked if my wife and exhausted children could go to the room while I arranged the money, but this was refused. I felt extremely vulnerable and had little practical choice but to find the money immediately. For around £4,500, the hotel was nowhere near the standard we expected. The food was very disappointing and tasted horrible, to the point that we regularly ate outside despite having already paid for the hotel. We also found hair in the food, experienced ants, unpleasant bathroom/toilet smells and cleanliness issues. What should have been an enjoyable family holiday became extremely expensive, stressful and upsetting. I have formally disputed the booking error and additional charges.

Unfortunately, our experience at the Pickalbatros Palais des Roses was extremely disappointing, especially as this was meant to be a special stay around my birthday. We paid for an ocean-view room but were initially given a pool-view room. Reception was unhelpful, and even transferring our luggage was unnecessarily delayed. The room had several issues, including soiled towels, no Wi-Fi and significant construction noise directly outside, including work around a lift shaft. We were eventually moved, but the replacement room had faulty air conditioning. What should have been a relaxing stay became a series of complaints and room changes. Most disappointing was how our concerns were handled. Some staff interactions felt rude and condescending rather than helpful. Eventually, the situation deteriorated to the point where we were effectively told to leave. We left at around 00:15 after only one full night, despite booking a longer stay. We then had to arrange alternative accommodation ourselves and pay an additional £26.34 in city tax. I understand that problems happen, but it is how they are handled that matters. The incorrect room, poor conditions, lack of Wi-Fi, construction noise, faulty air conditioning and poor complaint handling made the experience unacceptable. Based on our experience, I would not recommend this hotel.

Good hotel, friendly staff. We picked it given its approximate location to town.

The best hotel I have ever been to , very clean and well organized , stuff very professional.

Good hotel, friendly staff. We picked it given its approximate location to town.

The best hotel I have ever been to , very clean and well organized , stuff very professional.