Valle del Jerte Ski Holidays

This is a hotel for people under 30. The entrance was a cafe and almost music every night. The location was perfect, but as we couldn’t get the room early, we came back late. The room wasn’t cleaned properly and the wifi was down. It was late and nothing could be done. I wrote a note to the hotel staff, but the next day someone interrogated me about their shortcommings as if i was not a guest at the hotel. The shower clogged each day, i asked for it to be checked. I asked for an easy reservation and i got no feedback if it was made or not. Shortly, the hotel lacked basic guest services and was extremely amateur at making up for mistakes they made. The room on the other hand was nicely decorated and the bed was exceptionally comfortable. But if you ask me, i won’t be staying there again. I need service for the amount i paid!

Rooftop pool was "closed for the season" even though it was 30degC outside in September. Really???Location was great, directly across from Moncloa Metro station. Staff pleasant.

This is a hotel for people under 30. The entrance was a cafe and almost music every night. The location was perfect, but as we couldn’t get the room early, we came back late. The room wasn’t cleaned properly and the wifi was down. It was late and nothing could be done. I wrote a note to the hotel staff, but the next day someone interrogated me about their shortcommings as if i was not a guest at the hotel. The shower clogged each day, i asked for it to be checked. I asked for an easy reservation and i got no feedback if it was made or not. Shortly, the hotel lacked basic guest services and was extremely amateur at making up for mistakes they made. The room on the other hand was nicely decorated and the bed was exceptionally comfortable. But if you ask me, i won’t be staying there again. I need service for the amount i paid!

Beautiful large apartment in great position. Overlooking the square,the soundproof windows & blockout blinds ensured a good night sleep. The living area,bedroom & bathroom was perfect, and kitchen with large fridge was handy. Staff were super friendly & helpful, & the hotel is a short walk to most sights. (Excellent restaurant a few minutes walk- Bodega de los Secretos) There was a gym, sauna & spa pool available for a private 1 hour session which was great. If the spa was just a few degrees warmer everything would have been perfect. Highly recommended.

Location was great and the apartment was very clean. Unfortunately, the door code we were given didn't work to get in and it was quite uncomfortable due to heat while we tried to figure it out. Thankfully the staff were very responsive and we were able to get in after 15 minutes. Also, the shower drain didnt flow well and water went everywhere. We had to use all the towels available to clean it up. Finally, the air conditioner stopped working in the late evening. After a fun time hanging out in Madrid, we came back to the apartment being 26° C. It was a HOT night.

This is a hotel for people under 30. The entrance was a cafe and almost music every night. The location was perfect, but as we couldn’t get the room early, we came back late. The room wasn’t cleaned properly and the wifi was down. It was late and nothing could be done. I wrote a note to the hotel staff, but the next day someone interrogated me about their shortcommings as if i was not a guest at the hotel. The shower clogged each day, i asked for it to be checked. I asked for an easy reservation and i got no feedback if it was made or not. Shortly, the hotel lacked basic guest services and was extremely amateur at making up for mistakes they made. The room on the other hand was nicely decorated and the bed was exceptionally comfortable. But if you ask me, i won’t be staying there again. I need service for the amount i paid!