New England Mountain Holidays

We love the Berkshire and have been staying there when either one of us is in NY for business or pleasure. The biggest asset by far is the unbelievable staff. The hotel keeps folx for decades. They know their business, their clients and their city. If you want Pierre-level service without the Pierre price tag, stay at the Berkshire.

Excellent and well kept hotel. Friendly and helpful staff. Awesome location.

The hotel is in the best location. The staff is so friendly and helpful. I will definitely be coming back!

Staff incredible- every single person! They are happy people. Spotless Everyone was attentive and cared. 10/10 would recommend. Would stay again!

This was an interesting hotel and if you have any experience of the raffles brand elsewhere then I would recommend be prepared. The venue is central but overlooking an 8storey multi story car park and rather cramp rooms was not really value add. The suite on the other hand in higher floors were. A butler system which I must say working off some mediocre phone prompts just doesn’t cut it . One looses the will to live when saying I need a shaving kit and al you get back is “is there something else I can help you would”- yes you can some recognition of using ChatGPT or Claude prompts would have been better! For the higher end of hotels in boston the food in the long room was also disappointing. If you are meet and meat you’re not able to be accommodated with much inspiration. Vegetables ala zucchini is about it and although the boston favourites of clam chowder and boston cream pie remain I am not sure how well thought out the menu has been, even the word tofu should appear in this day and age! The pool was good and very much accessible and they had a number of hoists next to the pool to allow people with access issues a dip. The jacuzzi was hotter than a flombe but good for your joints I am told as your joints may melt if you are there long enough. I think my main issue is the staff still need to have a bit more understanding and training on what the raffles hospitality and service constitutes. Great place for influencers but lacks the Mature understanding of what it is.

Staff incredible- every single person! They are happy people. Spotless Everyone was attentive and cared. 10/10 would recommend. Would stay again!

Excellent and well kept hotel. Friendly and helpful staff. Awesome location.

The hotel is in the best location. The staff is so friendly and helpful. I will definitely be coming back!

We got lucky and received a free upgrade to a Pent House room! The location is great, just a few blocks from Central Park in one direction and Times Square in the other. There are bus stops and subway entrances close by. It was easy to make pit stops at the hotel when we would be passing thru or hanging out in the neighbourhood.

The bed was comfy and clean, the air conditioning worked well, if a little noisy. The hotel was situated well with good access. The hotel is very 'tired' and all the furnishings reflect this. No fridge in the hotel room. Just a warning the bathroom although clean, was marble throughout with very sharp corners, on slip and you're in trouble. The staff were friendly. Also, food wasn't offered leaving a trek to find something decent for breakfast. I suppose you get what you pay for.

Excelente lugar Muy bien ubicado

We were there for 5 days. It was impeccable. The location, service, ambiance everything was perfect! All small attentions that makes you feel comfortable. We took the water taxi from (and to) the airport directly to the hotel fastest way to get there. Easy to walk around and along the waterfront. Breakfast was excellent

Excellent and well kept hotel. Friendly and helpful staff. Awesome location.

Staff incredible- every single person! They are happy people. Spotless Everyone was attentive and cared. 10/10 would recommend. Would stay again!