Sydney Eastern Suburbs Mountain Holidays

Both the girls at check in were first class and made my process so easy. A great place to stay in Bondi

breakfast was amazing with wide selection of choices, Room was clean and all I needed for the stay. Location made things easy to get to places in the city. Overall the stay was amazing.

rooms where nice clean and new

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Extremely good customer service with lovely staff allowing us to park early and also check in early. Clean room, nice facilities and a great location, however the maintenance(sheets, towels, toilet paper etc) trolley being left in the hallway our entire stay was a little off putting and not the best thing to see all the time. Surely there’s a place to store these so they don’t get left outside your room permanently as I feel that’s not something a place charging $400++ a night should be doing.

Unfortunately, our stay was disappointing and did not reflect the room or price originally advertised. On arrival, we were charged more than the amount quoted when booking. We had also reserved an executive room with two double beds but were instead allocated a very small room with two single beds. Although the room had an unusually large balcony, the interior was cramped and poorly maintained. The wallpaper was peeling, the fridge was overheating—which raised genuine safety concerns—and there was considerable mould in and around the bathroom sink. Overall, the room did not meet the standard expected of an executive room, and the discrepancy in both the price and room configuration made the experience particularly frustrating. The hotel needs to improve its booking accuracy, transparency around charges, maintenance and cleanliness.