Ap Lei Chau Mountain Holidays

The staff is very pleasant and helpful. Liked the the design and layout of our room and clean. All equipment provided was maintained and in working order. Having laundry available is a plus. The breakfast provided was great.

Good location, spacious rooms . Stayed multiple times and will stay again

Great location, friendly staffs and nice hotel!

Very convenient location

It is clean and spacious!

Very convenient location, walking to shopping area. Staffs are all very nice! definitely will come back.

Very convenient location

Great location. Staff are nice and friendly.

Great location. Staff are nice and friendly.

By far one of the best properties I've ever stayed at in my entire life. I've stayed at my fair share of luxury hotels and this definitely tops the list. The view from the harbour-side room is incomparable and definitely well worth it in my opinion. All staff were excellent throughout the stay and accommodating. The hotel itself has a very unique artsy decor and is definitely a unique experience. Shout out to a staff Candace Li, she was very friendly and helpful throughout my stay. The best interaction with a hotel staff I've ever had. Stay here in Hong Kong, you will not regret it!

Stay in this hotel is a pleasant journey not only the room amenities but also staff their services both are excellent.

I like how convenient it was to get there! Bedsheets were nice and clean and I slept well! The only thing would be the mirror was a bit dirty and inside the toilet too

Clean, friendly staff

The team of doormen were exceptional. Very proactive, warm smiles and great attentiveness. There was A and a few others whose names I didn’t catch helped set the tone from the start. A special mention to J, Lobby Ambassador. When I was taking work calls in the lobby lounge, he came and offered a bottle of water. He extends this courtesy and charm to every guest. The ability to go beyond scripted professionalism made interactions a lot more genuine. Everything in the room was tidied and clean, amenities were replenished. Room was on the older side for sure. We got the harbour view on a high floor which was a pretty decent view. Food quality and variety for buffet breakfast was as expected. A negative incident occurred while we were having breakfast on Sunday. A manager could be heard in view of all other guests, calling a staff with a disparaging remark. Calling the staff ‘zero brain’ to his supervisor. Also, instead of calling the staff by name, he went ‘Oei! Hey!’. That is rude. This is not a situation of ‘respecting the hierarchy’ or ‘language barrier’. Wherever one works, you learn the locality and assimilate. These actions undermine basic human dignity and consistency of the Mandarin Oriental service ethos. The external customer is important, so is the internal customer. Leadership, especially in a hospitality establishment is more than just putting on a tailored suit and fancy shoes. Leadership is not a title, it is a burden.