Fraubrunnen District Luxury Holidays

Very easy to reach with bus 101 or 107 from Bern with a supermarket just next door. Lovely room, helpful staff and excellent value for money. Don’t really understand the negative reviews as we loved it!

We travel a lot but we have never seen such a nice staff anywhere. Shayan is a sweetheart and extremely nice and helpful. My son was sick and one of staff went out of her way to make kitchen make a soup for him. You don’t see these kind of stuff often. Thank you to all the staff.!

Room was very comfortable and clean with nice amenities but no fridge to store my meds in. I was fortunate that I had frozen water bottles so it was able to stay cold during my stay.

Beautiful and grand hotel, spacious room, great views, best breakfast I have ever had in luxurious hotels. Great location about 10 - 15 minutes walk to the main train station. Love this hotel and definitely will return when we are in Interlaken again

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

We travel a lot but we have never seen such a nice staff anywhere. Shayan is a sweetheart and extremely nice and helpful. My son was sick and one of staff went out of her way to make kitchen make a soup for him. You don’t see these kind of stuff often. Thank you to all the staff.!

We stayed at Hapimag for 5 nights and had a mixed experience. Location: Very central, with Interlaken Ost and West both about a 10–15 minute walk. Convenient, but less so when temperatures are in the high 80s and there is no AC. No AC: None of the rooms have AC. The small plastic fans provided are poor quality and mainly circulate air. Opening the balcony door helps at night, but lets in bugs and, depending on your neighbors, cigarette smoke. Rooms: Spacious and comfortable, with a useful kitchenette and clean bathrooms. The pool looked clean and the kids’ play area is a nice addition. However, the exterior looks much better online, and the colorful balcony shutters are unattractive. Service: Housekeeping is limited and guests must take their own trash outside. Items like an iron, microwave, or body lotion must be requested and often collected yourself. Resort? Calling yourself a “resort” does not make you one. This property is nowhere close to a true resort. It feels more like an apartment-style hotel/Airbnb with fewer services. The “we are not a hotel, we are a resort” explanation from staff doesn’t change that. Breakfast: Decent selection, but exactly the same every day. Early breakfast (7:30–8) was fresh and clean; by 10, items were often empty and the area less clean. Staff could be more proactive with clearing tables, refilling food, and providing cups. Overall: An okay stay, mainly because of the room size and location, but nothing special enough to make us retu