Machars of Galloway Luxury Holidays

On our first night we were asked about our impressions of hotel and room. We were on the first floor, the window overlooked a roof and some sort of wall structure which was both uninspiring and depressing. I made this point, I believe, to Tricia Fitzsimmons the manager. I felt sure on the strength of this we would be offered an alternative room especially as the hotel was quiet but very disappointingly there was no response.

Conveniently located to train station

Room had rubbish from previous guest in it - some of the toiletries in bathroom were empty. no bin bags in bins very much felt like I was dumped in the worst room as I was quite late arriving - there was a random door in my room which was locked but didn't make me feel very safe at all - there was also a lot of banging throughout the nights

An amazing hotel, so classy, the old castle has be renovated to a very high level and the new part is amazing. The staff were excellent, helpful, attentive, friendly. Grounds are lovely even with the noise of the main road in the distance but in the hotel you hear nothing. Breakfast was superb. Need to find a reason to go back.

The room was fabulous with a big comfortable bed. All the staff we met were friendly and very helpful. We were travelling with our dog so couldn’t eat breakfast in the main restaurant but we ate in the tavern instead which was lovely and quiet. We could pick from their menu or order anything from the main restaurant including the buffet too. In the evenings we ate in La Vista and again took our dog, the first was great and again we were well looked after. My only negative would be the cost of bringing our dog at £50 per night which is very high compared to other hotels on our trip and the very long dog policy we needed to sign on arrival which we’ve never come across before. As responsible dog owners we always clean up after our dog and would expect to pay extra in the unlikely event of damage.

Katie provided a warm and smooth check‑in. The hotel’s location was ideal for visiting the city, and the breakfast had plenty of options. I would definitely stay again.

Room had rubbish from previous guest in it - some of the toiletries in bathroom were empty. no bin bags in bins very much felt like I was dumped in the worst room as I was quite late arriving - there was a random door in my room which was locked but didn't make me feel very safe at all - there was also a lot of banging throughout the nights

Very impressive

Conveniently located to train station