South London Honeymoon Holidays

Size of the room was fantastic. The staff could not have been more helpful. We loved it.

This property is outstanding. The service was amazing. The location is perfect and the staff does a top-notch job and providing information assisting with any questions or concerns you may have everyone was knowledgeable.

Size of the room was fantastic. The staff could not have been more helpful. We loved it.

A long weekday stay when catching up with my older sun. Great location for sightsee, the infinity pool on the 52nf floor has amazing views of London. Good breakfast with lots of options. Highly recommended

Size of the room was fantastic. The staff could not have been more helpful. We loved it.

This property is outstanding. The service was amazing. The location is perfect and the staff does a top-notch job and providing information assisting with any questions or concerns you may have everyone was knowledgeable.

I had booked a two-night stay and had breakfast added in the first night. Upon checking in, I informed the staff that I had booked two nights from two separate bookings because I had decided to extend my stay. I even had my partner call the front desk staff to ensure that the breakfast was included because the add on on the reservation didn’t specify clearly. They confirmed that it was, which I wasn’t sure of still. The staff who checked us in assured me that everything would be smooth and hassle-free. We stayed the first night and had their buffet breakfast the next morning. We went out and returned in the afternoon, wanting to freshen up. However, when we tried to enter our room, the key cards we had didn’t work. They essentially blocked us from accessing the room. I went to the lobby, and the staff informed me that I had to pay for the breakfast add-ons first before they could issue a new key card set to enter the room. I understand that there are usually extra charges on the last day, but I don’t appreciate that they held us hostage by making us pay first. I had all the means to pay for this, but the way they handled it was humiliating and disrespectful. I felt that it was profiling and not the appropriate way to handle this situation. I wanted to explain how I felt to the front staff and she still didn’t want to listen and it tuned into yelling match. To make matters worse, it was already 3 p.m., and our room was still not cleaned. .