Gulf of Thailand Golf Holidays

The property was ok, a bit dated could do with a freshen up, it's looking a bit frade around the edges. Room was clean beds comfortable and a view to die for,top floor facing the sea. Staff for a 5 star establishment need to be more polished and where a bit allover the place, also learn to smile, food was quite expensive and not really 5 star standard a bit hit and miss, if you like resort life it's great.once you have done the attractions not much else to do. Out side the resort dozens of properties all empty like a ghost town. Couple of little mini marts gotta walk a lot further for a super market. Wasn't overly impressed with breakfast lots of choices if you're Asian or Indian. Unfortunately don't think I would stay again just not enough to do with in walking distance

Nice people and premises. The food could be improved if advertising 5 star. (Never seen a pizza like it!)

Staff was amazing!

The property was ok, a bit dated could do with a freshen up, it's looking a bit frade around the edges. Room was clean beds comfortable and a view to die for,top floor facing the sea. Staff for a 5 star establishment need to be more polished and where a bit allover the place, also learn to smile, food was quite expensive and not really 5 star standard a bit hit and miss, if you like resort life it's great.once you have done the attractions not much else to do. Out side the resort dozens of properties all empty like a ghost town. Couple of little mini marts gotta walk a lot further for a super market. Wasn't overly impressed with breakfast lots of choices if you're Asian or Indian. Unfortunately don't think I would stay again just not enough to do with in walking distance

Nice people and premises. The food could be improved if advertising 5 star. (Never seen a pizza like it!)

Nice people and premises. The food could be improved if advertising 5 star. (Never seen a pizza like it!)

La atención es buena

This is now the fourth W hotel I’ve stayed at. Summary: As a whole, our entire stay felt inconsistent and subpar to a normal W stay. The cost cuts are quite evident in multiple aspects of the stay, and guests should never feel like they are overpaying because management is trying to optimize revenue. The reception team tried hard to make up for many misses and apologize when things didn’t go as planned. But when you have 4-5 hiccups in one weekly stay, it’s hard to look back and think it was a flawless stay. That said, some staff are clear stars, like our host Khun Mary who was brilliant at check in and check out. Also, Khun Noi from the breakfast team also deserves praise. Her smile and warmth made our mornings extra brighter each morning service. Serious areas needing attention are the overall food program (reused fruit and protein), and the lack of staff in areas that need it more, such as the main pool. Finally, staff made several attempts to apologize for all the issues. A plate of fruit the next day for the Ac blowing out one night, and a beautiful turndown service on our last night after the 2nd failed massage. So at least they did try hard to redeem themselves when something went awry which was truly appreciated. As beautiful as the location is, we would not stay at the W Koh Samui again. In fact, we would likely be inclined to recommending friends and family to spend a little more and stay at the Four Seasons for a truly exceptional stay.