Fleming Key Fishing Holidays

An incredibly cozy place with a great location and clean facilities; plus, the service from the entire team is exceptionally friendly and respectful.

The hotel was amazing. We got to experience top tier treatment. Every one was so nice and professional. Our room with the view was incredible. The different restaurants in the hotel were all 5 star. I will definitely be coming back.

No hot water roo. 1106 after upgrade. Only one night I was not start charging room.

No hot water roo. 1106 after upgrade. Only one night I was not start charging room.

Everything was Amazing!

Avoid this hotel if you expect a relaxing vacation. I rarely leave negative reviews, but this experience deserves one. I booked an ocean-view room with a balcony through Expedia. Before arriving, I even called the hotel to confirm my reservation because I was checking in late. They assured me everything was correct. When I arrived, I was given a street-view room with no balcony—completely different from what I paid for. When I brought this up at check-in, I was told to come back in the morning. The next day, the front desk employee was unbelievably rude. Instead of trying to fix the problem, he told me that if I didn't like it, I could just leave. That's not a solution when you're already on vacation and last-minute accommodations are nearly impossible to find. The customer service was unacceptable. The staff acted like guests were an inconvenience rather than paying customers. Housekeeping left our room door wide open after cleaning. We returned that evening to find all of our belongings completely unsecured. That is an unacceptable security failure. This is not a five-star level of cleanliness or maintenance. The hotel is visibly worn down. The towels are old and falling apart, the pool and beach chairs are beaten up, outdated, and make loud scraping noises every time they're moved. The hotel has ridiculous policies requiring guests to carry separate keys for the pool, the beach, and other areas. It's inconvenient and unnecessary. The hallway on the fifth floor smelled

Everything was Amazing!

Overall the hotel is in a great location. Initial service staff were accommodating and helpful, especially the bell staff. However, after checking in, any requests from the front desk takes quite a while. Valet charged me twice, no refund was provided despite acknowledgment only one evening of usage. We stayed for 5 nights in one of the two bedroom suites. For a 5 Star hotel, I expected more.

Just great!

Everything was Amazing!