Kouloukonas Beach Holidays

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

Great pool area and a very good restaurant. Friendly staff.

The room was very clean & private and the pool and views were great.

This hotel s beautiful and modern. The breakfast is included and was very good. The shower has excellent water pressure but the bathroom does not have an exhaust fan. The deck/pool area could use more privacy from the parking lot. The room has coffee, two tvs, space to sit and relax, and a king size bed. I found the pillows too hard and uncomfortable. There are many delicious restaurants close by.

Great place, well maintained, highly recommend! Very much aware to the needs of people with celiac disease, in a need for -free food

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

This hotel s beautiful and modern. The breakfast is included and was very good. The shower has excellent water pressure but the bathroom does not have an exhaust fan. The deck/pool area could use more privacy from the parking lot. The room has coffee, two tvs, space to sit and relax, and a king size bed. I found the pillows too hard and uncomfortable. There are many delicious restaurants close by.

Great place, well maintained, highly recommend! Very much aware to the needs of people with celiac disease, in a need for -free food

Amazing service The resort is beautiful, the food is great. Ria the restaurant hostess was absolutely amazing,

This is a relatively new property with amazing sea views and a great breakfast spread. But that is the only positive. The housekeeping is below par. The front office is often manned by newly recruited staff who are clueless and do not have the necessary skills and knowledge to manage guests, Our room (upgraded 1st day room and subsequent room the next day) had a stream of red ants all over the room. The housekeeping staff had to be called in late at night (well past 10 o’clock) to clean the room. After over 25 minutes of intensive cleaning we found that the ants were back in the room by the morning. Another round of cleaning the next day only minimize the ant infestation. Later that night we found silver fish insects in the bed. Next morning another one was discovered on the bed. We decided to check out one day earlier even though we had paid for the full period. The Front Office Manager was apologetic- but offered no solutions. As a 5 star property, cleanliness and prompt response is the least that you expect. Unfortunately this property needs some serious lessons in customer and housekeeping services.

Beautiful hotel! The staff does a wonderful job of keeping the rooms and property pristine. I would highly recommend this hotel.

Great pool area and a very good restaurant. Friendly staff.

The room was very clean & private and the pool and views were great.