South Carolina Midlands All inclusive Holidays

There's no desk to ask questions its all done in the Landing app. No directions on how to find my building and theres no one to ask. Had to wait for response on app. No fob left for us to use the pool or gym. No garbage can left in the room for us to use. TV was an issue as it had the last person information still in it. Took a few days to get the TV back up and running. The issues we faced seem like issues one faces during a start of new program

The property itself is beautiful and just to be fair I didn’t use any of the restaurants while I stayed. Check in was quick and easy. The outdoor pools and hot tubs were nice and clean. Also plenty of clean towels were available. What I thought was below standard for the price was the cleanliness and condition of the furniture and carpet within the rooms. The furniture had very visible wear and there were stains and tears on it. The carpet is older and shows significant wear. The bed was made every day but trash bins were not always cleaned, nor was the bathroom or kitchenette. The outside hall from the elevator to the room has got spiders and webs everywhere. It was like that everyday so clearly no one is walking the grounds paying attention to it. The bed was ok but the mattress also had significant wear and sagged on the side closest to kitchen and bathroom. The kitchenette was ok but the coffee maker only sort of worked if you propped the pot up with a knife under it. It would have been nice to have toaster. The staff themselves were very pleasant. They did tell me that they are getting ready to undergo major renovations. I would probably check to ensure those renovations were completed before I tried it again.

The property itself is beautiful and just to be fair I didn’t use any of the restaurants while I stayed. Check in was quick and easy. The outdoor pools and hot tubs were nice and clean. Also plenty of clean towels were available. What I thought was below standard for the price was the cleanliness and condition of the furniture and carpet within the rooms. The furniture had very visible wear and there were stains and tears on it. The carpet is older and shows significant wear. The bed was made every day but trash bins were not always cleaned, nor was the bathroom or kitchenette. The outside hall from the elevator to the room has got spiders and webs everywhere. It was like that everyday so clearly no one is walking the grounds paying attention to it. The bed was ok but the mattress also had significant wear and sagged on the side closest to kitchen and bathroom. The kitchenette was ok but the coffee maker only sort of worked if you propped the pot up with a knife under it. It would have been nice to have toaster. The staff themselves were very pleasant. They did tell me that they are getting ready to undergo major renovations. I would probably check to ensure those renovations were completed before I tried it again.

Awesome

The manager did not respond to multiple attempts to reach him regarding the dryer not working. It’s important to understand that this is not a true hotel room or property, but extended stay apartments where long-term tenants reside in the same buildings as rooms that are rented for shorter stays. This caused an issue because our kids disturbed a downstairs neighbor while they were simply playing. There was no information left on how to dispose of trash, so we drove around with trash bags until we found the one dumpster for the entire property. The pool doesn’t look anything like it does in the photos, and its claim to be a “resort style” pool is a joke. There were cracks in the concrete and no shaded areas. The restrooms were not open at the pool and we had to walk into the front office dripping wet to locate a toilet.